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MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Graduate or G.E.D.

2. Current BLS (Basic Life Support). Successful completion of rhythm class and able to identify lethal or potentially lethal cardiac rhythms.

3. Crisis prevention training.

EXPERIENCE:

1. Good communication skills…telephone etiquette, able to interact with others in a courteous, friendly, and helpful manner.

2. Able to multi-task, and maintain confidentiality.

PREFERRED QUALIFICATIONS :

EXPERIENCE:

1. Knowledge of common medical terms.

2. Experience in clerical work preferred…knowledge of computer applications, able to type, use of the computer proficiently, able to operate other standard office equipment.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an exhaustive list of all responsibilities and duties. Other duties may be assigned.

1. Provides secretarial/clerical support and maintains daily tasks as directed my manager/director, such as ordering office supplies, maintaining supplies for copiers, and maintenance of equipment, preparing packets (death, trauma), updating call sheets, maintains the communication book, forms, etc.

2. Answers telephone, receives relevant information and delivers messages in a timely manner to appropriate staff and co-workers via electronic email, fax, phone or fax.

3. Able to identify basic cardiac rhythms and normal vital signs, and communicates appropriately any changes in either to a registered nurse or provider. Completes cardiac monitor training annually.

4. Assists with the clerical aspects of admission, transfer, and discharge of patients.

5. Maintains confidentiality in all interactions.

6. Provides positive customer service to patients, visitors, staff and others.

7. Adheres to departmental policies, procedures, and regulations.

8. Completes any assigned data entry/collection for performance improvement and quality.

9. Assists with any special projects or assignments.

10. Assists with emergency processes that are indicative to the ED, such as, STEMI process, trauma process, bed requests, consult request, transfer process, workers comp. process, etc.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Able to bend, stoop, reach and be capable of normal rotation, standing and walking for an 8-10 hour shift.

2. Able to lift 40 pounds from floor to waist.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. This position may require unsupervised access to restricted areas that may contain medications, supplies and patient confidential information.

SKILLS AND ABILITIES:

1. Use of a computer keyboard, monitor, mouse and calculator. Fax machines, printers and other office equipment. Able to use computer software.

Scheduled Weekly Hours:

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Exempt/Non-Exempt:

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