Responsibilities:

• Investigate debit card and ATM fraudulent issues in accordance with federal regulations.
• Track and monitor deadlines for disputes in a dispute management software.
• Prepare and maintain supporting documentation and customer/bank correspondence for disputes.
• Assist internal and external customers with dispute questions and inquiries.
• Submit and monitor chargebacks through the Visa Dispute process.
• Review, analyze, and prepare reports.
• Perform routine daily tasks.

Qualifications:

• Proficiency in Microsoft programs such as Excel and Word.
• Experience in Jack Henry, Fiserv, and Finser software/programs a plus.
• Ability to learn and adapt to new electronic software and applications.
• Ability to work in a fast-paced environment under strict deadlines.
• Ability to use a variety of tools and resources to investigate and research complex problems.
• Effective multi-tasking and time management skills for working on multiple projects at a time.
• Effective customer service and communication skills.
• Self-motivated, ability to work independently and with a team.
• Ability to abide by necessary state and federal regulations.

Education and Experience:

• Some college or university preferred.
• Previous banking or Debit Card/ATM experience a plus.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
• Ability to sit for long periods of time
• Long periods of typing and repetitive motion
• Close vision and ability to adjust focus

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.