REGISTRAR (SB-REGR-IUSBA)

Department-Specific Responsibilities

• Provides leadership and direction to the Office of the Registrar. Plans, directs, manages, and coordinates all activities of the Office of the Registrar. Reviews, develops and implements policies, procedures, and technology to facilitate on-time, accurate, efficient, and innovative provision of registrar services. Develops and implements innovative approaches to accomplish campus initiatives. Assures a high level of collaboration and communication with campus and university stakeholders.
• Manages personnel and budget. Provides oversight for the planning, directing, coordinating, and supervision of all registrar activities including grades processing and dissemination, course verification, student record and residency appeals, transcript production, certification of enrollment, degree progress and completion processing, degree audit, Dean’s list, probation candidates, dismissal candidates, and diploma processing and production; building and publishing the schedule of classes, classroom assignment, registration activities, course maintenance; academic calendar, student records, and student information system data; reporting and analysis support for internal use and decision making; external reporting; web site; compliance with law, regulations and policies.
• Utilizes batch and automated processes to update records, registrations, academic standing, schedule of classes, and other processes as appropriate.
• Reviews, develops, and implements policies and procedures to assure that the Office of the Registrar provides understandable, useful, and timely information to, and communication with, students, faculty, staff, university administrators, and other constituents (e.g., parents and alumni) while adhering to the Family Educational Rights and Privacy Act (FERPA) and related Indiana University South Bend and Indiana University policies and procedures. Utilizes technology, internal collaboration, and external partnerships (i.e., National Student Clearinghouse) to enhance business processes within and across the offices of enrollment management.
• Promotes a strong customer service orientation and serves as the ombudsman for students, staff, and faculty in solving academic problems through the application and interpretation of academic policies and procedures. Includes the review and development of new academic policies and procedures in collaboration with appropriate constituencies.
• Collaborates and communicates with campus stakeholders including enrollment management offices (admissions, financial aid & scholarships, Titan Success Center, etc.), student affairs offices (Veteran affairs, etc.), academic advisors, and the deans and directors of the academic units. Maintains a high level of understanding of the above areas and related deadlines. Activities and issues include student enrollment and graduation, class schedules, academic space scheduling, rosters, degree progress and completion, university policies and procedures pertaining to degrees and historical student records, grades, and graduation lists.
• Provides reporting and data analysis support to the campus community. Collaborates with enrollment management offices and the institutional analytics on the development and maintenance of policies, procedures, standardization, and timelines for reporting and analysis of student data.
• Directs policy administration within the office, and as needed discusses policy administration throughout the campus. Interprets academic policy and develops procedures to implement the same. As needed, acts as a consultant for academic affairs committee and is often subsequently responsible for successful administration of the decisions. Works with the academic affairs committee and the academic units to establish and maintain the academic calendar.
• Serves as student records data manager. Approves internal requests (access, display, release, etc.) pertaining to the student information system and information environment. Supervises activities involved in student record maintenance and registration services.
• Serves as appeal officer for registration and residency grievances.
• Serves on university registrar council, residency committee, campus academic affairs committee, and other committees as assigned.
• Serves as certifying official for programs such as athletics.
• Responsible for fiscal, budgetary, and resource management; personnel recruitment and evaluation; professional development; and development of best practices.
• Performs other duties as assigned.

General Responsibilities

• Contributes on senior leadership teams to formulate strategic planning and the highest-level operational objectives for registrar areas.
• Establishes long-term business plans and long-term strategic objectives.
• Directs leadership staff who provide supervision to registrar teams.
• Responsible for escalated operational issues, including human resources and/or people management situations.
• Drives innovation and excellence within the area of registrar services; reviews and creates policies and procedures.
• Determines overall budget for registrar teams; reviews and approves financial proposals from direct reporting leaders; has significant fiscal responsibilities that require frequent interaction with executive leaders.
• Provides expertise and identifies grant and/or funding opportunities; develops business relationships across the university and externally.
• Stays up-to-date on new registrar standards, technologies, policies, and procedures and works collaboratively with other registrar leaders across departments and/or campuses in determining standards, best practices, and related policies/procedures; ensures the adoption and implementation by direct reporting leaders.

EDUCATION

Required

• Bachelor's degree in business, public policy, or related field

Preferred

• Master's degree

WORK EXPERIENCE

Required

• 5 years in student services, registrar services, higher education student affairs, or related field
• 3 years of management experience in relevant field

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams
• Effective leadership skills
• Ability to represent the university with external constituents
• Ability to drive multiple projects to successful completion
• Commitment to working with people of diverse backgrounds
• Interprets federal, state, and institutional rules and regulations

Preferred

• Demonstrated leadership abilities
• Demonstrated knowledge in administration and supervision of the use of student information systems
• Ability to work effectively with students, parents, faculty, administrators, staff, alumni, and the general public
• Excellent interpersonal communication skills
• Analytical skills to identify needs, develop and improve services, and evaluate best practices
• Ability to interpret policy statements, contribute to taskforce and committee assignments, and coordinate policy implementation responsibilities with administrators, faculty, and staff
• Demonstrated experience in data analysis and reporting. Collect, aggregate, disaggregate, analyze, and report student recruitment, enrollment, performance, and retention data
• Functional knowledge of the Family Educational Rights and Privacy Act (FERPA)
• Ability to operate standard office equipment including computers and database, word processing, spreadsheet, and other related software applications

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Indiana University South Bend campus

South Bend, Indiana

$73,000.00 - $78,252.00

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Strategic

FLSA: Exempt

Job Function: Student Services

Job Family: Registrar

Click here to learn more about Indiana University's Job Framework.

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Request Support
Telephone: 812-856-1234