Call Processing Representative Job at San Ysidro Health
San Ysidro Health San Diego, CA 92173
$20.19 - $30.29 an hour
Position Summary:
This position will work in a fast paced call center or assigned location and is responsible for scheduling, rescheduling and cancelling medical and or dental appointments for all San Ysidro Health clinics by working directly with members over the phone. This position will be responsible for greeting callers in a friendly and courteous manner that demonstrates a high level of commitment to our mission. Additionally, the CPR completes registration information and answers questions while educating callers about available services. The Call Center utilizes a team approach and works cooperatively to ensure that all calls are answered in a timely manner and demonstrates the highest level of service, compassion, empathy and dignity to all patients and customers.
Essential Functions of the Job:
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This position will work in a fast paced call center or assigned location and is responsible for scheduling, rescheduling and cancelling medical and or dental appointments for all San Ysidro Health clinics by working directly with members over the phone. This position will be responsible for greeting callers in a friendly and courteous manner that demonstrates a high level of commitment to our mission. Additionally, the CPR completes registration information and answers questions while educating callers about available services. The Call Center utilizes a team approach and works cooperatively to ensure that all calls are answered in a timely manner and demonstrates the highest level of service, compassion, empathy and dignity to all patients and customers.
Essential Functions of the Job:
- Demonstrates knowledge and understanding of the San Ysidro Health services and programs in order to answer questions and direct calls appropriately.
- Reviews, collects and updates patient demographics and takes appropriate actions to update changes identified.
- Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, directing, and closing each call. Performs appointment scheduling, rescheduling, canceling, and confirming.
- Understands, recognizes, and effectively handles unique medical issues, urgent services and patient grievances and follows established protocols to resolve problems or determines escalation to supervisor.
- Logs in and is ready to receive or make calls as directed by schedule as well as utilizing break codes appropriately as defined by the call management system.
- Provides quality, efficient telephone customer service to internal and external customers and routes calls to appropriate department for continued assistance as necessary.
- Adheres to current productivity and quality assurance requirements for the department.
- Clearly and effectively communicates with patient/staff via call or electronic message.
- Take complete messages that are detailed, concise, spelled accurately and utilizes correct medical terminology.
- Understands and applies company policies regarding the proper use of the computer, telephone, and other company equipment in order to complete daily tasks.
- Adheres to San Ysidro Health’s and department's attendance and punctuality policies and practices.
- Assists in maintenance of department equipment and supplies.
- Follows established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
- Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
- Attends meetings as required and participates on committees as directed.
- Performs other related duties as assigned or requested.
- High School Diploma or GED equivalent.
- Preferred: Relevant medical certification.
- Required: 1 year of healthcare experience
- Required: 1 year of call center or telephone operator/receptionist experience
- Successful completion of an externship program with San Ysidro Health.
- Excellent communication skills.
- Bilingual: English/Spanish or Arabic or Tagalog or Vietnamese preferred
- Working knowledge of Microsoft Windows OS, MS-Office, telephone devices and voice mail. Must have the ability to type 40WPM. Experience with Nextgen and Dentrix strongly preferred.
- PC systems and peripherals, multi-key telephone devices, centralized telephone console and other office equipment as applicable.
- Prolonged periods of sitting, keyboarding, and use of computer mouse. Push/pull up to 10 lbs. Normal business hours, evenings, and weekends. (Holiday schedule determined by administration).
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.