About Us: At ReconMR we help some of the world s most prominent companies and organizations navigate their most pressing challenges. With over 750 interviewer stations in 5 call centers across the state of Texas, ReconMR is recognized as a leader in the Market Research industry. Join the team at ReconMR and join the conversation where you will work on important projects which provide critical information to help shape the future. Our Interviewers conduct interviews on a wide variety of topics, using a CATI (Computer Aided Telephone Interviewing) System. We NEVER conduct any type of sales or collections, we strictly do surveys over the phone.

What you'll do: This is the entry point to our management team. You will spend 1-2 weeks in each department for a full understanding of the responsibilities. Upon graduation of the management program, you will be promoted to a support staff role. As an Onsite Support Staff, you are a member of our Quality Assurance and/or Supervisor teams, enforcing company policies. You will manage the onsite and work-from-home interviewers from our call center in Corpus Christi, Texas.

See the full job description below.

This is a part-time position, with the option of working full-time hours.

Skill Requirements:

• Good communication skills.
• Multi-Tasking Abilities.
• Comfortable talking on the phone.
• Basic reading, computer, and typing skills.
• Basic understanding of good customer service.
• Effective and positive coaching techniques.
• Teamworking skills.

Experience:

• Management experience is preferred.
• Previous Call Center Experience is preferred.
• MS Office Suite (Outlook, Excel, Word, Teams) required.

Schedules Available:

Evening and weekend hours available.

• MUST be available to work 2:30pm-midnight 3-4 weekdays.
• One weekend shift (Sat or Sun) required.

Benefits:

• PAY: $14-$16 per hour
• Bilingual (Spanish/English) supervisors earn a $.50 premium rate!
• Bi-Weekly Pay
• Direct deposit
• PTO
• Health Benefits (for those who qualify)
• Cash bonuses
• Opportunities for advancement

Job description – As Onsite Support Staff the main job responsibility is to be a positive example for other Interviewers and guide their performance to show positive results. Support staff will assist new Interviewers in their training once they start on the phones and during the initial work-from-home set up process. Help trouble shoot technical issues. You will coach new Interviewers in proper interviewing techniques, quality standards, how to handle problem interviews. You will also assist in making new interviewers feel comfortable and welcome in the phone room. Support Staff will be responsible for listening to calls and viewing interviewer video screens during the shift to ensure interviewers are maintaining quality standards. You will ensure interviewers are using rebuttal skills to help with production. You will provide both positive and negative quality related feedback to Interviewers and provide reporting to your team and upper management.

Responsibilities –

We can t wait to meet you and welcome you to our team!

Location: 5277 Old Brownsville Rd #110, Corpus Christi, Tx 78405