Call Center Supervisor Job at Compass Health Network
Compensation: $20.37/hr
Compass Health Network is searching for a Call Center Supervisor who is responsible for leading a team of centralized schedulers/central operators. This individual is responsible for the supervision and training of these individuals and will also ensure compliance of the call center team. This position is full time, benefits eligible. CHN team members enjoy a collaborative team environment, and competitive benefits, including quarterly performance incentives.
Responsibilities of the Call Center Supervisor:
- Train, coordinate, supervise, and guide all call center agents
- Help coordinate effective scheduling process between all team members
- Ensures compliance of call center agent team by listening to calls and reporting information to call center team and supervisor
- Develop and implement ongoing improvements to track data in all interfaces
- Coordinates the workflow making sure everyone maximizes their time and that all phone queues are properly staffed
- Ensure the after-hours on-call process is managed correctly
- Run and monitor the Auto dialer reporting
- Complete and submit daily census
- Track residential bed census ensuring accuracy
- Track necessary referral information
- Investigate and respond to internal and external complaints or issues as they arise
Job Requirements
High School/GED required
Experience in secretarial/clerical training and office management required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is “Inspire Hope. Promote Wellness.”
Why join us?
At Compass Health Network, these are just a few of the benefits that we offer as an organization:
- Competitive benefits
- Advancement opportunities
- Professional development
- Licensure supervision
- Mentor opportunities
- Tuition reimbursement
- Scholarship program
- Employee Assistance Program
- Headspace Access
- Paid time off & Paid Holidays
- NHSC Loan Repayment Participant
We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
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