CarSquad is seeking a BDC Call Center Agent!

We're a used car dealership that feels less like, well, a used car dealership. Whether you're buying or selling your cars, you're always in the driver's seat. Shop online or on the lot in Katy. Coming soon.

Summary:

This job is primarily responsible for answering calls and directing callers to the appropriate person. A BDC agent will speak to customers who contact Off Lease Only through the internet, emails, texts, chats and in-bound/out-bound telephone calls. In addition, this individual will be the first point of contact with all customers to establish and maintain a positive and favorable long-term rapport as well as acting as a liaison for the company and sales team.

Essential Job Responsibilities and Duties:

• Respond to customer inquiries in a timely and accurate manner via, phone, email, chats, and/or SMS.
• Communicate using proper speech and grammar regardless of the language in which the customer prefers to communicate.
• Answer incoming telephone calls and/or contact in and out of area customers by making outgoing telephone calls effectively.
• Identify and assess customer needs by actively listening and asking investigative questions to provide 100% customer satisfaction.
• Build value with customers and encourage customers to visit the dealership to test drive a vehicle by telling the company story.
• Achieve or surpass the daily minimum productivity quotas as decided by management.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Previous call center and/or customer service experience strongly preferred.
• Ability to speak and comprehend English language fluently.
• Bi-lingual Spanish preferred, but not required.

Why work for CarSquad:

Competitive Pay, Growth Opportunities and Continued Training, Paid Time Off, Medical, Additional Ancillary Benefits, Vision, Dental, Employee Assistance Program, Accident Plan, Voluntary Life Insurance, Short Term Disability, Long Term Disability, 401(k) with employer contribution.

Carsquad, DBA, of Off Lease Only LLC is a drug-free workplace. All applicants will be subject to a drug screen and background check. Carsquad is an Equal Opportunity Employer and administers all employment practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under law.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Katy, TX 77493: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Phone etiquette: 1 year (Required)

Work Location: One location

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