Call Center Representative Job at Pascack Valley Hospital
Overview: Essential Functions:
Responsibilities:
- Multi-specialty practice, managing five offices appointments, and 40+ Providers
- Be a liaison and an advocate for the Patients and family members when communicating within the Practice
- Communicate effectively and professional in all aspects of communication (telephone, email, instant messaging)
- Excellent time management skills when on and off phones
- Professionalism and exceptional customer services skills when managing Patients and working with Practices and Providers
- Utilize EMR to schedule, cancel, reschedule appointments and perform detailed communication within the application throughout the Practice
- Respond to incoming calls in a timely fashion. Calls originate from Patients, Hospitals, and outside Providers; professionalism and courtesy is required.
- Knowledge and/or ability to work a computer-based call system to answer, transfer, etc. all calls
- Knowledge of Microsoft Outlook, Microsoft Teams, or similar instant messaging tool
- Capacity to work in a Call Center environment and ability to communicate and cooperate in a Team setting
- Complying with HIPAA regulations, privacy, and confidentiality over the phone and in all written communications.
- Ability to work in an environment where practices and protocols are always changing; can easily adapt and work successfully
- Other responsibilities assigned by Management or Providers; as needed.
Responsibilities:
Minimum Education
Associates, High School Diploma, or GED equivalent preferred- Higher education may be substituted for experience
Required Licenses/Certifications
N/A
Required Skills, Knowledge, and Abilities
Excellent communication skills- Proficient with Outlook and working with dual monitors
- Strong attention to detail
- Familiarity with medical terminology
- Familiarity with EMR/EPIC systems
- Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change.
- Ability to type and document clearly and accurately caller conversations.
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