• Set up, file and maintain all ATM and Debit Card applications. Responsible for debit card ordering and maintenance.
• Assist with basic wire questions.
• Answers phone calls and offers quality support to internal and external customers.
• Performs various maintenance functions including dormant account maintenance, IVR maintenance, general account maintenance, account adjustments, address monitoring and maintenance, internet banking resets, telephone transfers, stop payment input and review, AFT/ACH setup, fee reversals, etc.
• Responsible for additional duties including morning reports, statement research, charge back notification, verification of deposit, deceased reporting, telephone transfer review, etc.
• Responsible for general clerical duties including filing, signature scanning and mail handling.

• Responsible for modeling the behaviors that make a customer feel valued when using WSB services in person or over the phone.
• Make all customers feel welcome and at ease by treating them in a friendly and courteous manner.
• Research account information for customers and demonstrate that you are interested in their business.
• Discover the customer’s problems, needs and objectives by making observations, listening and asking questions.
• Actively use the SERVICE Pledge for all service encounters:

• Actively participates in WSB continuing education.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Responsible for fulfilling the missions statement: “I will exceed the expected.”
• Other duties as assigned.

• High school diploma or general education degree (GED) required.
• One to three months previous customer service or call center experience.
• Previous banking experience preferred.
• Equivalent combination of education and experience

• Working knowledge of modern office practices and procedures.
• Ability to use listed tools and equipment.
• Ability to understand and follow written and oral instructions
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective personal working relationships with peers and supervisors.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.