Call Center Representative Job at Eisenhower Health
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Job Objective: A brief overview of the position.
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This position is responsible to determine the caller’s needs and fulfills those needs through program registration and/or physician referral, and through interactions with other departments. Schedules all clinic appointments except HMO and workers comp patients
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Reports to
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Manager – Patient Access/Director
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SupervisesN/A
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Ages of Patients
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N/A
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Blood Borne Pathogens
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Minimal/ No Potential
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Qualifications
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Required: High School Diploma or GED Equivalent if hired after July 19, 2021
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Preferred: Medical Career Courses
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N/A
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Preferred: Medical Office or Surgery Scheduling Experience, Good EMR experience
EducationLicensure/CertificationExperience -
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Essential Responsibilities
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.
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Answers incoming calls and establishes a positive first impression with patients and physicians, in accordance with system telephone standards.
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Determines where call needs to be forwarded and makes disposition of all calls that arrive at the practice.
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Communicates with clinical staff for direction of calls with concerns or questions.
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Completes outbound calls to determine actions to be taken, evaluates and recommends additional referrals or actions.
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Documents call appropriately on EHR.
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Acts as resource for information and guidance regarding services to patients and families as needed.
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Maintains and updates patient demographic information accurately to computer database, utilizing call center database.
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Schedules appointments for new and return patients for all assigned providers.
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Reschedules appointments as needed/requested.
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Takes messages from physician line and returns calls or redirects as needed.
- Performs other duties as assigned.
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Location: Eisenhower Health · Ambulatory Patient Advance Access
Schedule: Full Time, Day, 8 Hour Shift
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