“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Work Location:

• City of Industry with possible meetings at the corporate location in Downey, CA.

Essential Duties:

The Call Center Project Manager will be responsible for leading, coordinating, monitoring, and implementing migration from Amazon Connect to a new Call Center as a Service platform with workforce management capabilities. The right candidate will also prepare RFPs, review and present proposals, presentations, and cost benefit analysis for recommendations. Create an implementation and testing plans that encompass all data and/or process elements for all user requirements. Prior experience incorporating customer journeys into solutions is desired.

The position is typically expected to consist of:

• 50% project management, presentation and implementation
• 50% gathering and documenting project requirements

Knowledge / Skills / Abilities:

• Demonstrated leadership of consumer experience and/or digital project planning and execution activities.
• Includes coordination of projects and team members to achieve the objectives set by the team, ability to relate to, motivate and effectively lead a cross-functional team through a complex project.
• Strong facilitation and persuasion skills with the ability to influence team members and stakeholders to achieve goals associated with successful project delivery.
• Highly effective in intrapersonal communication, both written and verbal, with ability to work and collaborate across multiple teams, personality types and levels.
• Effective problem solver that consistently maintains composure and confidence in the face of challenges and serves as a unifying force across teams and departments.
• Highly motivated, organized, self-starter with focus on delivery of key project objectives with ability to work through challenges associated with large complex projects. Strong understanding of the call center industry and business and strategic goals.
• Proven abilities to work with outside consultants and CCaaS vendors in the solicitation, evaluation, selection, implementation and roll out of telephony and workforce management solutions.

Minimum Qualification:

• Education: Bachelor's Degree
• Experience: Required CCaaS and workforce management experience and a minimum 5 years of Project Management Experience
• Training/License/Certification: Preferred: Excel, Project Mgmt, PMP
• Must be able to communicate effectively

Location of Position: Preferred within 30 miles of Downey or Industry office locations

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/

Cassandra Cooper - Talent Acquisition LinkedIn (https://www.linkedin.com/in/cassandra-cooper-4a5aaa1a3/)