Call Center Agent Job at Mount Family Group, LTD
Westaff is looking for a Call Center Agent in the Fitchburg, MA Area for Immediate Start!
Pay: $16.83/hr
Location: Fitchburg, MA
Schedule: Monday thru Friday, 9:00am-5:00pm
Answering inbound and making outbound calls. Provides high level, personalized customer service in order to meet member requests for transportation.
Position Responsibilities:
- Consistently at minimum, answers 80 to 90 inbound calls in a courteous and professional manner to assist customers with their transportation inquiries following designated policies and procedures
- Schedules, changes/cancels and confirms transportation arrangements utilizing (CRM) Customer Relationship Management Software • Documents customer transportation details, inquiries, requests, comments, complaints and actions taken
- Dispatches transportation assignments and maintains continual interaction with vendors
- Performs clerical duties which include but are not limited to; faxing, copying, emailing, filling
Qualifications: • Minimum of 1 year of related experience • Excellent listening and communication skills both written and verbal
Benefits working for Westaff: Weekly Pay Free Online Skill Building Training Medical, Dental, and Vision
Apply today for Immediate Consideration!
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