MCHC's Dora Street Health Center in Ukiah, CA is currently seeking a regular, full-time Call Center Agent. All Call Center Agents are to assist patients while maintaining a high standard of customer service. Calm and supportive, the Call Center Agent will greet patients, assist them in their request for services, schedule appointments, update demographic information, and otherwise ensure a satisfactory and productive visit to MCHC.

Primary Duties include:

• Represents MCHC clinic through positive, courteous, and professional patient contact.
• Efficiently and effectively answers, screens and routes calls utilizing a multi-line phone system. Tends to voicemail by listening, following up and clearing messages.
• Utilizes current phone system to efficiently answer and address caller needs as necessary including, but not limited to, scheduling, rescheduling, cancelling appointments, transferring call to correct department/staff member, address caller needs/concerns, respond to inquiries about the organization, provide address, directions or other information as needed, etc.
• Adheres to the strict HIPAA law regarding health information protection.
• Maintains integrity of patient data by verifying and correcting information within the electronic scheduling platform.
• Accurately schedules and maintains patient appointments according to policy and pace of individual provider current recipe.
• Ensures appropriate scheduling according to allowances of insurance: Medi-Cal, Partnership, Medicare, CHDP/Gateway, Sliding Fee Scale, Private Insurance, and Cash paying accounts.
• Keeps co-workers informed of any important information that may affect the Call Center.
• Updates patient demographic/payer information as often as necessary to maintain accurate data.
• Requests nurse to screen phone emergent calls.
• Applies awareness of Medical, Dental, Behavioral Health, Care for Her and Specialty current and incoming providers and the specific location/status of each.
• Demonstrates willingness and ability to take on and learn new duties, such as DocuSign, Telehealth, etc.

Benefits Offered:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Life Insurance
• 401k Match
• Flexible Spending Account
• And more...

MINIMUM QUALIFICATIONS:

• High School diploma or General Education Degree (GED)
• Ability to read, write and comprehend English

PREFERED QUALIFICATIONS:

• Two or more years experience in related field, preferably in a dental or medical reception office
• Bilingual, English/Spanish, fluent

MCHC Health Centers is committed to the safety and wellbeing of our employees and patients. Therefore, we require that all employees receive all required vaccinations, including, but not limited to, flu (during the flu season typically during October-March each year), COVID-19 vaccine (required in CA) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.