Call Center Agent Job at Lakeview Healthcare System
JOB SUMMARY:
The Call Center is responsible for handling high call volumes, must be able to work dependable, have good computer skills. The Call Center must have the ability to talk to patients and type at the same time, work in a very fast-paced environment, making quick and accurate decisions, have strong communication skills, a 100% commitment to serve our patients and treat them with care and respect, be on-time to work every day, maintain excellent attendance and have reliable transportation.
JOB DUTIES:
? Handle a high volume of calls from patients requesting appointments, prescriptions refills and other services for multiple offices and physicians, as well as handle out bound calls.
? Acting as point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns
? Other duties as assigned
? Diligently checking emails for updates throughout the day.
? Provide exemplary customer service
? Use sound judgment in handling calls, especially with upset patients. Document all call information accurately in electronic medical record system.
? Follow all established procedures for answering patient inquiries
? Maintain effective communication with all back-office staff and provider.
? Proficiently follows companies? policies and procedures.
? Must be willing to work occasional overtime
? Must be willing to work occasional weekends
? Must be willing to help out occasionally in other locations
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