We are currently seeking a Cafe Manager to join our Kilauea Market + Café team! This grocery and restaurant hybrid features a full-service grocery store, coffee bar, beer and wine bar, made to order food, and an indoor and outdoor dining area.

The Cafe Manager will be responsible to uphold all standard operating procedures and sequence of service standards while providing and ensuring exceptional guest experiences. This individual will have proficiency at all levels; leadership skills, service standards, product knowledge and sanitation practices, as well as proper staffing and training of employees, assisting employees on the floor during peak meal periods. Have the ability to understand P&L reports and to meet and exceed financial targets and goals.

GENERAL RESPONSIBILITIES:

• Uphold and practice policies, procedures and expectations as detailed in our guiding principles and employee handbook.
• Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times.
• Represent the company professionally through effective communication, cooperation and relationships with the all business partners.
• Provide leadership for a culture and work environment based upon professionalism and respect, fosters opportunities for staff to learn, grow and develop their abilities.
• Understand completely all programs, procedures, standards, specifications, guidelines and training programs.
• Service - Determine the quality of the staff by assessing performance. Ensure staff demonstrates proper guest relations. Handle all guest complaints properly.
• Food Quality - Ensure food handling and presentation procedures upheld at all times.
• Maintain FOH cleaning lists and schedules. Conduct a daily walk-through to ensure projects are being completed and cleanliness of area is to standard.
• Ensure employee training is ongoing and proper programs are being followed. Ensure all employees have completed required tests and certification programs. Conduct shift meeting on every shift.
• Review daily sales figures, comparing to budget. Labor - Control labor during shift. Assess sales volume and make cuts where and when necessary, comparing to budget. Eliminate/minimize any overtime.
• Assist with food and beverage inventory (weekly/monthly/quarterly as assigned) and determine actual costs. Review weekly with Chef, cost of goods sold, comparing to budget. Investigate reasons for high costs. Follow proper procedures for daily invoice review and logging, price review, ordering/receiving, tracking waste and spoilage, setting par levels.
• Review P & L weekly with Operations Manager of Restaurants and Bars. Understand the weekly and monthly targets. Assist with determining how to meet all targets.
• Maintain constant communication with management through proper use of Managers' Log. Utilize Managers' Log to document employee issues (lateness, tardiness, and performance issues), food issues (items out of stock, line check notes about quality, etc.), sales, labor, and other pertinent information.

REQUIRED QUALIFICATIONS:

• High school diploma or GED; or equivalent.
• Familiarity with restaurant management software, like OpenTable and NCR Silver Pro.
• Detail-oriented with good organizational skills, performing work accurately and efficiently while meeting deadlines.
• Demonstrated excellent communication skills, both oral and written.
• Ability to effectively train and develop staff and build team morale.
• Able to work independently and on a team.
• Willingness to be open, to learn, and take on new responsibilities.
• Regular, predictable attendance.
• Able to lift 50 lbs.
• Must comply with all company policies and requirements.
• Must possess a valid TB Clearance.

Benefits include competitive salaries, flexible schedules, medical insurance, paid vacation, 401k retirement plan with a company match, advancement opportunities, and more!

To apply, please submit your resume as a PDF to this posting or apply in person at Kilauea Market + Café.

We're sorry that we will not be able to respond to all submissions, only qualified applicants will be contacted. Mahalo!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: One location

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