The Role…

At Soho House the Butler is often the first point of contact for all members and guests. As the Butler you will perform Bell Person responsibilities such as welcoming, assisting and supporting all guests in an elevated but approachable manner. The Butler is expected to greet guests upon arrival, handle luggage and bulky items, be knowledgeable about Soho House, various amenities / services and act as a helpful and attentive liaison between staff, members and guests.

A successful Butler will have acute organizational and communication skills, a friendly disposition and willingness to help as well as welcome the opportunity for a little heavy lifting. In this role, you will work closely with internal staff to meet the needs of guests and help create and maintain a refined Soho House guest and member experience.

Main Duties

• Conduct Bell service and responsibilities such as luggage service upon guest and member arrival and departure, luggage storage, message service delivery, parcel and mail hand-over and other related tasks
• Acts as Concierge for members and guests with directions, restaurants, and other local recommendations
• Handles the display and distribution of room amenities for guests and members
• Serves as an extension of the Front desk and able to assist in checking in guests and members
• Escorts members to destination including room, the Club or other meeting spaces within the House
• Welcome members and guests by opening the entrance door as well as the car door in a professional manner as well as assist with luggage, unload car and deliver to guest room following their check in
• Greet all guests, patrons and members in a professional, appreciative and approachable way; addressing the guest by name (when applicable/possible), hold the lift for guests and provide property information
• Attend daily team meetings to understand and updates or changes to hours or operation, F&B outlets, amenities and / or if there are private events that result in limited access to specific areas of the property
• Brand ambassador and ability to discuss diverse products, services and amenities as well as various events and promotions (immediate or future),
• Act as an extension of the sales team to increase and maximize revenue streams through conversations and relationship building with members, guests and patrons
• Arrange car service, transportation or suggestions in neighboring community
• Ensure the counter and surrounding environment is kept tidy, neat and clean to Soho House Standards and Health & Safety guidelines set out to protect all staff, members and guests
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform

Essential Requirements/Skills/Qualifications:

• Strong verbal communication skills
• Flexible schedule

• Ability to understand and follow written and verbal instructions
• Detail oriented
• Ability to multitask and work in a fast paced environment

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 8 hours
• Fast paced movements are required to go from one part of the Club/Hotel to others
• Must be able to move, pull, carry or lift at least 50 pounds
• Occasionally kneel, bend, crouch and climb as required

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

The Soho Perks…

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Employee Assistance Program
• Pet Insurance
• Auto & Home Insurance
• Generous Paid Vacation
• Paid Holidays, Sick Days, Bereavement Pay, Personal Days and Paid Volunteer Days
• Parental Leave
• Career Development: Soho House can progress your career internationally.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• The Fun Stuff…

Team Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.

• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Cowshed Retail Discounts
• Team Member Screenings
• Soho House & Co. Friends Membership
• Cowshed & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.