POSITION SUMMARY: The Breakfast Host for Isa's French Bistro ensures guest satisfaction by providing guests with a breakfast experience that enhances their stay and creates good memories.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
• Per brand standards, prepares and maintains the hot "Our Guest Breakfast" menu per brand standard.
• Greets and makes each guest feel welcome, guest interaction strongly encouraged.
• Ensures all food items are stocked, maintained, and presented according to brand standard.
• Rotates breakfast menu selections according to the "Be Our Guest" breakfast program.
• Breakfast room and server must be kept clean and guest ready.
• Empty all trash containers and replace with fresh liners.
• Clean and vacuum breakfast and server area flooring.
• Kitchen is to be kept clean, sanitized, and well organized.
• Promptly handles guest complaints or requests and refers to supervisor if unable to handle.
• Handles chemicals and equipment as trained and according to label directions.
• Aligns with the "Be Our Guest" service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable, and consistent experiences.
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and works to resolve.
• Performs other as assigned by supervisor.

JOB REQUIREMENTS:

• Ideal candidate will have a minimum of one year hospitality experience or food service
• Strong verbal and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Adheres to the policies and procedures of the hotel
• Able to lift up to 30 pounds
• Must be able to squat, bend, kneel and twist
• Ability to stand for long periods of time
• Occasional lifting of up to 50 pounds

Who We Are

Under the leadership of Founder Antonio O. Fraga and Son Alexander W. Fraga, FIRC Group, Inc. has established a distinguished reputation within Asheville and the surrounding area for providing careers and growth opportunities for so many. Our businesses include the Cambria Hotel Downtown Asheville, Haywood Park Hotel, Country Inn & Suites at Westgate, Isa’s French Bistro, and Hemingway’s Cuba Restaurant. This fall we will be opening Hola Restaurant featuring Spanish cuisine in the heart of downtown Asheville and we’ve begun a multi-use project called Main Street in Enka Village featuring a fourth hotel and restaurant, retail space, and condominiums.

To date, we are 185 strong providing great memories through hotel and culinary experiences. Come join our team as we continue to grow!

Work / Life Balance

Our company values and appreciates your investment of time and dedication to its success. Here are programs to reciprocate for your time away from work:

• Paid Vacation for full-time associates
• Paid Personal Time Off for all associates
• Paid Holidays following 90 days of employment for all associates

We Care For You

FIRC Group, Inc. sponsors an affordable, comprehensive benefits program for full-time employees that includes medical, dental, and vision plans.

Downtown Parking

We provide associate parking, alleviating your need to find costly parking on your own.

Career Development

We provide the training needed to set you up for success, the coaching and performance feedback to sharpen your skills, and the encouragement to strive for your goals. Many of our current leaders once started as newcomers to hospitality.