Essential Duties and Responsibilities, include but are not limited to:

• Receive and address incoming calls via pre-defined call queues.
• Interact with digital communications from in cab devices.
• Review and address email messages and take appropriate actions.
• Access OEM websites to review action codes from units and take appropriate steps to resolve.
• Maintain constant and concise communication with appropriate groups, including vendors, drivers and including various operational stakeholders, regarding status of repair decisions and related issues.
• Ensure all DOT/FMCSA Regulations are followed to align with company standards.
• Must be able to obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs.
• Perform other duties as assigned.

Education

• High school diploma or equivalent required.
• Bachelor’s degree in related field or equivalent experience preferred.

Experience

• Previous call center, service writer, or mechanical experience preferred.
• Experience in the transportation industry preferred.

Skills/Certifications

• Proficient with Microsoft Office suite.
• Good written and oral communication skills.
• Good interpersonal skills.
• Good judgment and problem-solving skills.
• OEM maintenance certifications

***Scheduled workdays offered are Sunday through Thursday or Tuesday through Saturday for all 3 shifts. You will be expected to work 9 hour days with an unpaid hour for lunch during your shift.***

1st Shift: Start time ranges from 6:00 AM - 8:00 AM

2nd Shift: Start time ranges from 11:00 AM - 1:00 PM

3rd Shift: Start time ranges from 9:00 PM - 11:00 PM

***This application is good for all of the listed shifts above***

As a full-time employee, you are eligible for all benefits, including Health. To view a list of our benefits, please visit our website http://www.pstrans.com/.