The City of Lake Worth Beach invites qualified individuals to apply for the position of Billing Specialist.

Vacancies: 1

This is a Full-Time, Non-Exempt position based on a 40-hour work week with an hourly range of $19.64 – 24.56. The position is part of the Public Employees Union (PEU) collective bargaining agreement. The individual in this position will work at Utilities Customer Service Building located at 120 N Federal Hwy, Lake Worth Beach, FL 33460.

In addition, this position offers:

• Vacation and Sick Leave Accruals
• 14 Paid Holidays
• City of Lake Worth Beach Medical Benefits that include Life Insurance, Dental and Vision coverage
• Retirement Plan

SUMMARY:

Under limited supervision, this position performs advanced, complex clerical work in support of the Utilities Customer Service Department.

ESSENTAIL DUTIES AND RESPONSIBILITIES:

• Provides expertise in multiple functional areas.
• Assist Supervisor to coordinate and assign the day-to-day workflow of the Utilities Customer Service Department.
• Assists in resolving complex customer service issues.
• Assists with training new hires.
• Receives inquiries from customers, contractors, and other city departments by telephone, email, fax, or in person.
• Answers customer requests or inquiries concerning services and billing. Verifies customer account and active services using various databases and software applications.
• Troubleshoots customer relations and billing problems; handles and resolves customer complaints; responds to customer inquiries; prepares related correspondence.
• Review and update work orders and meter readings for billing.
• Process new service applications and generate applicable work orders.
• Apply basic accounting skills and works with finance department, utility accounting and the account management team to ensure accurate transition recording.
• Identifies opportunities for improvement through measurable process improvements.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Process payments as needed.
• Work in a fast-paced environment.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of good customer relations practices.
• Knowledge of standard office procedures.
• Knowledge of electric and water utility.
• Ability to perform mathematical computations with speed and accuracy.
• Ability to apply analytical skills, use judgement and make decisions regarding appropriate processing procedures.
• Ability to demonstrate competency in multiple disciplines critical to the performance of job duties.
• Ability to identify and recommend new and innovative ideas.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict and uncertain situations.
• Skill in decision making using independent judgment.
• Skill in use of variety of office machines and computer equipment.
• Ability to work with frequent interruptions and changes in priorities.
• Maintain a positive and professional demeanor.
• Ability to train others.
• Ability to understand complex oral and written instructions.
• Ability to effectively assess and interpret information.
• Ability to establish and maintain effective communication and working relationships with city employees and the public.
• Excellent communication skills.
• Advanced Microsoft Office skills. Data entry/10 key. Naviline a plus.
• Ability to work in a professional office setting.
• Skill in the use of personal computers with minimum supervision.
• Ability/willingness to create and support a safe work environment.
• Performs other duties within the Customer Service Division as may be assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

Graduation from High School or equivalent, plus (3) years’ experience in billing and customer service position performing the above skills and knowledge. Bilingual a plus.