Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.
PURPOSE:
Reporting to the Director Revenue Cycle, this position is primarily responsible for managing the billing functions for all third-party payers and private pay clients. Additionally, this position will provide key support for revenue reporting, audits and other billing management functions.

KEY RESPONSIBILITIES:
· Manage all aspects of billing for client services

· Prepare accounts receivable reconciliation to the general ledger on a monthly basis

· Manage all billing system issues and changes in close collaboration with Clinic EHR system provider

· Communicate and collaborate with the Quality Improvement team

· Provide support for accounting functions including month end reporting, audits and annual budgets

· Develop and maintain relationships with all third party payers and resolve collections issues

· Work closely with the front desk to collect co-payments and open patient balances

· Work in partnership with the Compliance team

· Monitor and resolve aging accounts

· Suggest/implement process improvements to increase the collection efforts of the billing team

· Manage performance, evaluate growth and professional development opportunities for all direct reports

· Organize and implement staff training regarding billing practices and procedures, and other departmental related matters

· Other duties as assigned by Management

· EDUCATION and EXPERIENCE:

· Bachelor’s degree in Health Care Management or Accounting, or 5+ years of Medical Billing experience

· Three years supervisory experience

· Two years’ experience reconciling and resolving billing transactions with the accounting general ledger system

COMPETENCIES:

Must demonstrate the following competencies:

· Diversity and Inclusion:
Foster an environment in which all members of the Clifford Beers community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of Clifford Beers. Employees must make every effort to:

o Treat others with respect

o Practice cultural humility

o Elicit and welcome different points of view

· Integrity:
Act ethically with honesty and consistency regardless of the situation. Employees must make every effort to:

o Be accountable for his or her own actions

o Make decisions based on what is better for the families and employees

o Build and maintain trust among co-workers and our families

o Uphold honesty in all actions

· Excellence:
Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners. Employees must make every effort to:

o Utilize data and research to provide the highest quality of care

o Regularly participate in professional development to stay abreast of most recent and progressive practices

o Promote continuous quality assessment and improvement

· Communication:
The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others. Employees must make every effort to:

o Oral Communication

Ø Speak clearly and in an organized manner that can be easily understood

Ø Express ideas concisely and respectfully

Ø Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication

Ø Hold herself or himself accountable for pitch, speed, tone and volume of voice while speaking

Ø Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance

o Written Communication

Ø Write clear and concise sentences devoid of grammatical and spelling errors

Ø Tailor writing style to the audience of the message

Ø Write in a respectful and tactful manner

SKILLS:

· Demonstrated mastery of business office technology including high level expertise with Microsoft Excel and other MS Office software

· Strong third party billing knowledge with both Medicaid and commercial carriers.

· Behavioral Health billing experience preferred

· Strong problem solving skills

· Demonstrated ability to proactively ensure that the program[s] runs smoothly and staff is fully supported.

· Demonstrated ability to effectively allocate time to complete work; delegate appropriately; coordinate and manages employees’ and own schedule to maximize return and decrease downtime.

· Ability to involve others in team decisions and actions; values and elicits differing opinions to strengthen results.

· Ability to adhere to the team’s expectations and guidelines and demonstrate personal commitment to the team

· Dedicated ability to promote agency mission and vision across department

REQUIREMENTS

· Valid driver’s license and reliable transportation

TRAVEL:

· This role may require travel throughout the Greater New Haven area

PHYSICAL ABILITIES:

· 20% of the time is spent making repetitive motions

· 30% of the time spent sitting

· 20% walking, bending, standing, stooping, crouching or kneeling

· 30% of the time is spent using hands to type, write, or use controls

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

ENVIRONMENTAL CONDITIONS:

· Indoors, Environmentally controlled

· Close Physical Proximity to coworkers

Committed to advancing Health Equity and trauma-informed anti-racist activities, including but not limited to participating in trainings and collaborating in related workgroups.

As an organization committed to Anti-Racist practice, we strongly encourage people of color, LGBTQ+, veterans, parent, and individuals with disabilities to apply. We are an equal opportunity employer who will welcome everyone to our team! If you need reasonable accommodations at any point during the interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.)

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hamden, CT 06514: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical billing: 1 year (Preferred)

Work Location: In person

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