About the Company

With over 30 years of experience serving in Central Florida, PHCA Medical Group is dedicated to the lives and health of our seniors. Now serving in 7 locations, PHCA has been recognized and consistently awarded for its premier services. Our goal is to provide our patients with complete medical care in a secure comfortable environment.

About the Job

Our Phone MAs are the liaison between our providers and patients ensuring excellent patient care in every stage of the process. This position requires a bilingual candidate that is able to communicate in both English and Spanish.

Job Responsibilities

• Answer phones in a timely, respectful, and kind manner.
• Check email daily and respond in a prioritized manner.
• Execute medication reconciliation per visit.
• Obtain prior-authorization for medication requests as required by patient’s insurance policy.
• Handle prescription refill duties in accordance with all applicable regulations and protocols.
• Enter medical information into the Electronic Medical Record.
• Assist in the organization and cleanliness of workstations and patient rooms after each visit.
• Maintain a safe, secure, and healthy work environment
• Maintain a customer-service and customer satisfaction mindset at all times.
• Provide clinical assistance to physicians and providers as needed.
• Assist provider with paperwork concerning parking permits, medical clearance forms, FMLA, etc.
• Ensure biohazard waste is in compliance with OSHA at all times.
• Communicate inventory requirements with clinical officer manager on a monthly basis.
• Maintain and organize a consistent flow of patients.
• Be in compliance with all relevant state and federal regulations and yearly CMS required forms. (i.e., PHQ9, COA, Full Risk Assessment, and other as needed).
• Work as a team player and assist others when needed
• Scan any documents brought by the patient into the Electronic Medical Record.
• From time to time, as needed, perform other duties as assigned by Clinical Office Manager.

Our Phone MAs will also be crossed trained to perform the following duties if needed:

• Perform EKGs, injections, urine tests, glucose testing, etc.
• Escort patients to and from treatment rooms.
• Distribute health information and collect specimens.
• Perform phlebotomies.
• Pre-screen patients either through phone or in person, such as checking vitals, collection of specimens, and other relevant information.

Job Qualifications

• Strong computer skills
• Electronic Medical Records (EMR) experience
• Previous Experience as Medical Assistant (2 years preferred)
• MA Certification preferred (qualifications will be verified)
• A friendly personality with a positive attitude
• Good written and oral communication skills
• Bilingual candidate, English /Spanish required

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Health insurance
• Paid time off
• Parental leave

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Language:

• Spanish (Required)
• English (Required)

Work Location: In person

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