Under general supervision of the Starbucks Shift Supervisor, you will perform a variety of duties. This includes:

• Preparing hot and cold beverages to serve
• Serving packaged and prepared foods
• Compiling routine food orders,
• Receiving and putting away deliveries, cleaning, and sanitation
• Operation of computerized POS for transactions.

MISSION, VALUES, AND SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Job Responsibilities:

• Serve hot coffee and tea beverages
• Use and operate all appropriate equipment.
• React politely and quickly to requests, queries, issues, and grievances.
• Accept cash and credit card transactions correctly, following proper funds practices.
• Display a deep knowledge of all menu options.
• Follow all applicable health and safety rules.
• Supports Starbucks’ culture, values, and goals.
• Capable of working under duress while maintaining a calm disposition.
• Keeps the business in good order and predicts the demands of the customers.
• Clean, organize, and stock supplies and facility.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect customers and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon’s six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience:

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent. The completion of a high school diploma is preferred. Previous customer service experience in a food service environment is also preferred, but not required.

Knowledge & Skills:

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• Requires the physical abilities and stamina (i.e., ability to stoop, reach and lift equipment and supplies; remain on feet for long periods of time) to perform the essential functions of the position.

Working Conditions:

• Exposure to noise, moisture, and heat in the food service area.

Physical Demands:

• Requires the physical and stamina (i.e., ability to stoop, reach and lift equipment and supplies; remain on feet for long periods of time) to perform the essential functions of the position.