What’s the job?
As Banquet Setup you’ll make sure all our client meetings and events run smoothly by maximizing customer satisfaction by executing detailed instructions for all assigned meetings, conventions and banquets
Your day-to-day

• Sets up furniture, seating and equipment according to event orders and/or directions from supervisor
• Own your area – keep on top of supplies and equipment, and minimise waste
• Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
• Help create a safe space by following safety procedures and wearing necessary protective equipment
• Be cleaner than clean – meet or exceed local cleanliness and hygiene laws
• Help with washing up and other banquet duties when needed
• Give guests a better experience by helping with any queries or advice
• Wear your uniform with pride
• Take on other ad-hoc duties when the whole team needs to pull together

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What we need from you*

• Strong – sometimes you’ll need to lift, push and pull big objects up to 50lbs. This can involve bending and kneeling
• Literate – you’ll need a good grasp of reading, writing and basic math
• Flexible – night, weekend and holiday shifts are all part of the job
• Compliant – as well as meeting local laws on food handling and serving alcohol.
• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to

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How do I deliver this?*
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.
Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

Benefits
Free Employee Meal
Employee Discounts at all IHG Hotels
Free On-site Parking
Discounted Bus Passes

Available shifts and compensation: We have available shifts all days of the week. Compensation is $13.00 - $13.50/hour.
About Crowne Plaza Knoxville Downtown University: The Crowne Plaza Knoxville is an Intercontinental Hotels Group franchise property owned and managed by Executive Hotel Management. Our hotel has received multiple IHG Quality Excellence Awards and has performed at a consistently high level in the downtown Knoxville market for over 25 years. Learn more about us at crowneknox.com.

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Job Type: Full-time

Pay: $13.00 - $13.50 per hour

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