ESSENTIAL FUNCTIONS:

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Responsible for serving food at functions. Sets tables in assigned station and ensures all glassware, flatware and china are clean, polished and placed in proper positions. Serves food and beverage to guests and assures quality service is provided at all times. Periodically returns to table during meal to refill glasses, replenish bread and butter and replace ashtrays. Removes all dishes, silverware and condiments after guests have completed their entrees. Assists guests when they are leaving the dining room. Communicates all food problems to management. Stocks condiments, ice and side stands when regular duties are complete. Attends to the need of the customers as much as possible by lighting their cigarettes, pulling out their chairs, passing a fresh napkin, etc. Carries approved corkscrew, pens and lighters as a standard part of the uniform. Assists other food servers in the service of guests when necessary. Completes special assignments for management as requested.

EDUCATION/SKILLS/EXPERIENCE:

High school diploma or equivalent preferred. Ability to read and write English sufficiently to perform job. Knowledge of food service.

DISCLAIMER:

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”