WATKINS GLEN HARBOR HOTEL

Position: Banquet Server

JOB OVERVIEW

Responsible for preparation and serving guests during banquet functions in accordance with hotel standards of food and beverage quality, presentation, sanitation and warm hospitality.

REPORTS TO: Banquet Captain/Catering Manager

ESSENTIAL JOB FUNCTIONS

Include the following; however, other duties may be assigned.

1. Reviews and understands the Banquet Event Order (BEO); completes setup according to the BEO.

2. Sets tables in assigned area (or checks to see that they have been set) correctly and uniformly, using clean, pressed linen (without rips, stains, or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware. Properly clean and fill table complements (salt and pepper, sugar, breadbaskets, etc.)

3. Learns the menu for each function served and is able to explain the major ingredients and preparation methods for each item to be served.

4. Is standing in assigned station at least 15 minutes prior to function start times.

5. Acknowledges and responds to all guests’ requests, advising supervisor if necessary.

6. Keeps station neat and clean during service.

7. Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures.

8. Ensures guest has everything they need.

9. Use proper in-room cleaning and aisle tray break down procedures.

10. Returns all reusable table complements and condiments to be cleaned and refilled.

11. Assist Banquet Captain or Manager in setting up buffet and other special food services tables/stations.

12. Assist Banquet Captain or Manager in breading down buffet or other special food service tables and equipment.

13. Set-ups, serves and/or breaks down coffee breaks, receptions, and other special functions as assigned following standard policies and procedures.

14. Sets-up tends and breaks down banquet bars, as assigned, according to standard policies and procedures.

15. Follows cash and guest check procedures at all times.

16. Return all excess food to the kitchen following all sanitation guidelines. No food or beverage is to be consumed by associates without prior approval from the Chef on duty.

17. Complete any assigned side work such as refilling condiments, shaking and sorting linen, hanging/storing drapes, cleaning/storing serving equipment and/or props, etc.

18. Assists Porter in keeping Banquet back hall, linen rack, and storage areas neat, clean, and organized.

19. Learns and applies all procedures of proper service.

20. Assist co-workers whenever needed.

21. Remain up-to-date with hotel events and guests as they affect the areas of responsibility.

22. Maintains responsible alcohol service certification.

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English both verbal and written. A self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must be willing to” pitch-in” and help co-workers with their job duties and be a team player. Ability to withstand prolonged periods of standing and/or walking and transport large trays weighing up to 30 pounds through a crowded room. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERFORMANCE STANDARDS

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

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Safety & Security

The safety and security of our guests and associates is of utmost importance. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

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Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Watkins Glen, NY 14891: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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