Department: SMITHS Deli/Bakery
Position Type: Employee
Position Reports To: Store Director
Position Supervises: Baker, Bakery Clerk, Cake Decorator
Pay Level: N/A
FLSA Status: Non-Exempt

Position Summary:

Create an outstanding customer experience through exceptional service. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Bakery department. Support the day-to-day functions of the Bakery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

• Adhere to all local, state, and federal health and civil code regulations.
• Observe scheduled shift operating hours.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to balance customer volume with associate needs.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state, and federal health and civil code regulations.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Offer product samples to help customers discover new items or products they inquire about.
• Suggestive sell through intercom announcements.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained.
• Ensure associate participation in mandatory training programs.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Minimum Position Qualifications:

• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Ability to handle stressful situations
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Desired Previous Job Experience:

• High school diploma or equivalent
• Management experience preferred
• Bakery experience
• Retail experience
• Second language: speaking, reading and/or writing
• Completion of the WAFC Retail Management Certificate

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: None
Required Certifications/Licenses: None
Shift(s): Day; Evening
Regions: Mountain

States: Utah
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