Position Mission:

The Baker is responsible for overall bagel inventory and baking in the store. The Baker maintains consistent inventory and flow of bagels while supporting daily catering goals. The Baker ensures that the team understands the expectations of bagel products, handling, new directives, and customer orders.

Responsibilities Include:

Core Competencies:

• Problem solvingDriving for results
• Managing multiple priorities
• Being resilient under pressure
• Demonstrating leadership
• Adapt to new work situations or roles; open to new ways of doing things

Essential Functions:

• Utilizing the Bake Part Sheet that is set-up by the General Manager.
• Guest Service/Shift work
• Ensures consistency in bagel preparation according to the Product Manual
• Supports Team Member functions as necessary to provide seamless customer service to guests.
• Employee Relations/Coaching:
• Educates Team Members about bagels and how to promote effectively
• Coach team members on such items as proper methods for bagel picking, inventory requirements, and shelf life
• Utilize resources when problems arise; help to develop solutions before contacting the General Manager
• Store Upkeep/Cleaning:
• Ensures that the next shift members are set up for success by stocking all products and cleaning all areas.
• Follow all Stertech, Ecosure and Health Department Guidelines
• Wash slacking boards
• Clean muffin pans
• Clean and maintain all seed pans and utensils that are stored in the baker area
• Clean and maintain the oven and proofer
• Report any equipment issues to the Food Production Supervisor
• Cleans and maintains slacking and baking racks
• Ensure all food production equipment is cleaned daily to include round about, bagel slicer, toaster, turbo chef, sandwich line, beverage cooler and bagel case.
• Must keep walk-in, freezer, and storage areas neat and clean.
• Must keep all beverage equipment clean and maintained.
• Must wash and air-dry utensils and dishes.
• Administrative:
• Works closely with Management, Team, and Catering staff to execute large orders.
• Maintains inventory documentation; must complete slack report, Bake book, and then give to MOD to keep on file.
• Principal Accountabilities:
• Knowledge of store operations
• Ability to motivate staff
• Ability to read and maintain records of inventories and sales.

Required Experience:

• Prefer someone with a Food Serve Safe Certificate Required to have certification within 30 days of employment
• High school diploma or GED preferred
• At least one year of restaurant, retail or customer service experience required, or properly trained and approved by the franchisee
• The ability and willingness to work early mornings, evenings, some holidays and/or weekends.

Physical Demands:

The physical requirements for this position are hearing, speaking, seeing, carrying, bending, walking, kneeling, reaching, pushing, pulling, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

The duties of this position may change from time to time. The franchisee and their associated, child companies reserve the right to add or delete duties and responsibilities at their discretion or their managers discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.