The Automotive Technical Consultant supports the Repair Technicians for Fiat-Chrysler Automobiles on the Automotive Diagnostic Hotline. Primary responsibility involves resolving dealer / repair technician concerns utilizing diagnostic processes, problem solving techniques and contact and case handling. Provide outstanding service to keep our customers happy and enhance the vehicle ownership experience.

As a Technical Support Advisor, you are the point of contact for all technical inquiries about hardware, software, or other designated client products.

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Automotive Technical Consultants. This is a great opportunity for you to build a Automotive career.

What will you do in this role?

As an Automotive Technical Consultant on the Team at Concentrix, you will:

• Assist automobile technicians and dealer representatives in skill areas (Engine, Electrical, Transmission, Diesel, Body & Chassis, Audio & Telematics)
• Diagnose problems using systematic listening and probing approach
• Determine contact type (information or problem-solving)
• Check for existing case information through research, manuals, database or contacts
• Provide information, data and direction as required
• Create new and/or update case file information using Concentrix quality standards
• Obtain Product Information updates from liaison representative or database
• Get additional help for complex problems for any recurring concerns with no known good information data
• Advise dealer representatives of recommendations made
• Get additional help for complex problems from engineering community for no repair concerns
• Perform follow ups on existing cases and close cases as appropriate

Who You Are:

As an Automotive Technical Consultant your empathy, integrity, knowledge and unique compassionate style will bring value with every interaction. You also have:

• ASE Certifications or Bachelor Degree is Automotive Technology (preferred)
• A high school diploma and one year of relevant experience preferred.
• The ability to learn including strong problem-solving skills.
• The natural instinct to multitask, be flexible, and are able to adapt to changes.

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Opportunities for performance incentives, starting at $17/hour to $24.50/hour
• The opportunity to work from home until we return to the office setting
• Equipment provided
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion
• Paid training
• US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member.
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities.
• The satisfaction of helping others every day
• Referral bonuses
• Perks and benefits
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in

your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

U.S.

Concentrix on Facebook| Concentrix on Instagram| www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

Job Type: Full-time

Pay: From $17.00 per hour

Application Question(s):

• Please provide a direct email address.

Work Location: Remote

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