Center Point Energy is looking for an Associate Representative, Customer Service to join our Team, located in Evansville, IN.

You will have the ability to you will provide customer service support answering inquiries via phone and email for our electric and natural gas customers according to established department policies and procedures.

We want you to know

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Diversity and Inclusion

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Subsides metro and parking discounts
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.

To be successful in this role you will:

• Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
• Represent Company in a professional manner at all times when interacting with customers. Handle all contact types in compliance to Indiana/Ohio Utility Regulatory Commission rules and regulations. Handle customer requests via phone effectively and expediently, including requests for customer and account updates, payment plans, and other customer inquiries. Respond to billing inquiries and educate customers how to manage and decrease energy consumption.
• Respond with urgency to all emergency calls, such as gas leaks, power outages, and other unsafe situations. Effectively convey the urgency to the service group for rapid response. Provide after-hours support handling high volume emergency calls during a major gas and/or electric incident. As required, perform other related duties as assigned.
• The Customer Service department is committed to providing a favorable experience to all customers. Part of being able to deliver on this commitment is to properly staff the Contact Center to meet customer demand. To ensure the Contact Center is properly staffed, voluntary and scheduled overtime may be necessary based on forecasted call volumes and other contributing factors.
• Achieve individual performance results in alignment with individual, departmental, and corporate objectives.

Your background includes:

• Requires a high school diploma or GED
• Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.

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