Associate Computer Client Support Analyst Job at PG&E Corporation
Requisition ID # 146818
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Sacramento
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively to deliver high quality technology solutions.
Position Summary
Provides first tier and second tier technical and administrative service/support for client IT needs. Service channels include Phone, Web and Chat. Assists clients with service request fulfillment, technical problems and information technology issues involving desktop, laptop, network, wireless device or other various technological problems. Provides timely resolution of problems or escalation on behalf of client to appropriate technical staff. This position will work both remotely and on-site.
This position is hybrid, working from your remote office and Sacramento, CA based on business needs.
PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
The hourly rate for this position ranges from $26.44 to $39.90.
Job Responsibilities
Provides support for both core and after hours, will make contacts to on-call support for urgent issues on applications used by clients.
Isolates and correlates multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
Provides basic client desktop support in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network environment.
Assists in the development and implementation of guidelines and process documentation.
Receives system problems/issues from end users and logs the problem in a trouble ticket tracking tool with the appropriate priority categorization.
Assists with the implementation of process improvements and efficiencies.
Creates and manage tracks incident tickets, change requests, work orders, service requests and assignments as directed.
Develops skills through training and development opportunities.
Monitors network devices, interfaces and applications through intelligent devices and automated programs as directed and manages alarms/alerts received from incidents, unauthorized or failed changes.
Fosters teamwork, and builds mutual trust, respect, and cooperation among team members.
Qualifications
Minimum:
High School or GED-General Educational Development-GED Diploma
Experience in IT-Information Technology service desk operations, 1 year
Desired:
Associates Degree in IT-Information Technology or job-related discipline or equivalent experience
Experience in Information Technology (IT) technical support
Experience with customer service technology, or related
Experience in customer service, 1 year
IT-Information Technology Software certification
Ability to work shift schedule
Ability to travel up to 10 percent of working time
Please Note :
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Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Sacramento
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively to deliver high quality technology solutions.
Position Summary
Provides first tier and second tier technical and administrative service/support for client IT needs. Service channels include Phone, Web and Chat. Assists clients with service request fulfillment, technical problems and information technology issues involving desktop, laptop, network, wireless device or other various technological problems. Provides timely resolution of problems or escalation on behalf of client to appropriate technical staff. This position will work both remotely and on-site.
This position is hybrid, working from your remote office and Sacramento, CA based on business needs.
PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
The hourly rate for this position ranges from $26.44 to $39.90.
Job Responsibilities
Provides support for both core and after hours, will make contacts to on-call support for urgent issues on applications used by clients.
Isolates and correlates multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
Provides basic client desktop support in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network environment.
Assists in the development and implementation of guidelines and process documentation.
Receives system problems/issues from end users and logs the problem in a trouble ticket tracking tool with the appropriate priority categorization.
Assists with the implementation of process improvements and efficiencies.
Creates and manage tracks incident tickets, change requests, work orders, service requests and assignments as directed.
Develops skills through training and development opportunities.
Monitors network devices, interfaces and applications through intelligent devices and automated programs as directed and manages alarms/alerts received from incidents, unauthorized or failed changes.
Fosters teamwork, and builds mutual trust, respect, and cooperation among team members.
Qualifications
Minimum:
High School or GED-General Educational Development-GED Diploma
Experience in IT-Information Technology service desk operations, 1 year
Desired:
Associates Degree in IT-Information Technology or job-related discipline or equivalent experience
Experience in Information Technology (IT) technical support
Experience with customer service technology, or related
Experience in customer service, 1 year
IT-Information Technology Software certification
Ability to work shift schedule
Ability to travel up to 10 percent of working time
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.