ASSISTANT OFFICE MANAGER

Pay Range: $19.85 and up DOE

Riverbend Community Mental Health, Inc., one of the largest providers of community-based behavioral health services in New Hampshire, is seeking a full-time Assistant Office Manager to join our talented administrative team in our Community Support Program working with adults living with severe and persistent mental illness.

The Assistant Office Manager is responsible for assisting in the operation of the program and support staff team including the provision of administrative, clerical, and accounts receivable support necessary for the effective and efficient operation of the program.

Responsibilities:

• Assist Office Manager with management of department operations, including building and maintenance management, training and orienting new staff, and providing ongoing support to program staff
• Provide support for daily functions to support staff as needed by managing staff workload assignments and coverage needs
• Provide training to support staff on all job-related functions; maintain a mentorship to ensure ongoing training.
• Assist with managing team performance by providing supervision and feedback
• Serve as Office Manager when he/she is out of the office or unavailable
• Assist in completion of tasks related to admissions processes, front- end processes, medical records, and insurance processes
• Conducting orientation appointments with new, incoming clients
• Providing information and assisting new, incoming clients with completing pre-admissions questionnaires
• Referral and waitlist management
• Generate, distribute, and analyze reports in order to support the management of staff and program performance.

Requirements:

• H.S. Diploma or equivalent is required.
• Two years’ experience in behavioral health office work preferred. Three years’ experience in diversified office work required.
• Experience with health insurance benefits and procedures is preferred.
• Proficiency in Microsoft Word and Excel, and use of an electronic medical record is required.
• Excellent analytical, organizational, interpersonal, oral and written communication skills with attention to detail are required.
• Valid driver’s license and personal vehicle or access to a reasonable alternative is preferred.

• Management experience, including experience supervising a team of employees
• Strong communication
• Critical thinking
• Ethical practice
• The ability to provide day-to-day supervision and feedback to administrative support team members
• Ability to work independently and/or as part of a team
• The ability to perform and manage office management tasks

COVID-19 Considerations

As the COVID-19 pandemic continues to impact the world, it is our responsibility as healthcare providers to help keep our staff, clients, and communities safe. At Riverbend, we have implemented processes and precautions to help prevent the spread of COVID-19 as well as a mandatory vaccination policy. Exceptions can be applied for under medical or religious reasons. Additionally, weekly testing will be required for anyone who is in progress of the vaccine series or individuals with approved exceptions.

About Riverbend

Riverbend Community Mental Health is a private, nonprofit organization providing specialized behavioral health services. Our core services include 24/7 crisis services; counseling services for children, adults, and families; addiction recovery; and community support, vocational services, and residential programs for adults and seniors. Evidence-based models of treatment guide all our work, and we strongly believe in the power of self-directed growth and recovery. Consider joining our vibrant staff community today! Let us showcase your talents in a place where you can truly see the value, purpose and power that your work holds.

About working at Riverbend

This is a full-time position with a competitive pay rate and an outstanding benefits package including:

• Medical, Dental, and Vision insurance
• Life and Disability insurance
• 403(b) retirement plan with company match
• Flexible spending accounts for day care, medical, and other expenses;
• 4 weeks of paid time off in first year, higher accrual in future years.
• 8 holidays
• Tuition reimbursement

You’ll be joining a team of focused, hard-working, creative people who are passionate about delivering high quality behavioral health services, developing innovative responses to meet critical needs, and doing work that is both challenging and rewarding. Riverbend is an equal opportunity employer and is committed to building a safe, inclusive working environment for people of all backgrounds.

About Concord New Hampshire

Concord New Hampshire is ranked one of the nation’s top micropolitan (population under 50,000) communities, year after year. Our excellent schools and colleges produce a well-educated workforce, and we are proud to be home to one of the finest health care networks north of Boston (about 1.5 hours south). In addition to our vibrant downtown, business community, and wealth of cultural offerings, the Concord area is the perfect place to raise a family, grow a business, or explore New England’s rich history, culture, and natural wonders.