MassageLuXe Spa in Downtown Miami is currently looking for an Assistant Manager who is a natural leader, detail oriented, great at sales, charismatic and has a passion for health & wellness. In this position you will be responsible for overseeing all aspects of our spa. You should be highly organized, personable, energetic, and kind, and able to manage clients and our team with grace. We are looking for someone full-time, with long-term interests and managerial experience.

Responsibilities:

• Drive spa sales and ensure our spa meets or exceeds monthly goals set by management

• Oversee the daily operations of the spa and duties of the massage therapists, estheticians, and front desk receptionists.

• Create spa reports including but not limited to spa performance, credit card declines, front desk sales, practitioner sales, time clocks, etc…

• Complete weekly inventory & purchase goods or submit product orders.

• Coordinate schedules for front desk receptionists, massage therapists, and estheticians.

• Assist in cleanliness, sanitation, and organization of all areas of the spa.

• Conduct regular walkthroughs of facility and treatment rooms to ensure the spa and facility are always show-ready.

• Maintain a clean; safe, fully stocked, and well-organized spa and work area.

• Properly bill client accounts for spa services received, and merchandise that is purchased.

• Take initiative to improve policies and procedures to increase efficiency and level of service.

• Anticipate, identify and ensure guests' needs are being met in the best possible way.

• Host and participate in any team/staff meeting.

• Attend promotional events.

• Recruit, train, and mentor all spa staff.

• Responsible for the overall operation of the spa reception area including maximizing spa appointments while accommodating the patients.

• Oversee spa facility and report and maintenance issues.

• Resolve team and client conflicts.

• Demonstrate an exceptional level of professionalism for the staff to emulate, lead by example.

• Be a primary point of contact for all employee-related questions and concerns.

• Oversee and address all client feedback.

Requirements:

• Strong leadership, sales, and organizational skills are a must.

• Must be detail-oriented and have the ability to multi-task.
• Ability to be efficient in a sometimes fast-paced environment.

• Must have the enthusiasm and possess excellent customer service and problem resolution skills.

• Must possess basic math and money handling skills.

• Enjoy working with people and possess a friendly and outgoing personality. Must be a team player.

• Excellent communication, listening, and computer skills.

• Be able to work a flexible schedule when needed.

• Hands-on experience with office equipment, printers and POS systems.

Benefits:

• Great commission structure

• Supplemental insurance benefits including: dental, vision, and life insurance

• Paid Time Off

• Amazing employee discount

• Work-life balance

• Supportive, friendly, and collaborative culture

• A beautiful and safe work environment: Our luxurious and safety oriented environment provides a comfortable place for you, all employees, and our members to have the optimal experience.

Job Type: Full-time

Pay: $20,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Shift:

• Day shift
• Evening shift

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Miami, FL 33132: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Required)
• Spa services: 1 year (Required)

Work Location: One location

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