Assistant General Manager

We are currently seeking an Assistant General Manager to join our teams at the Best Western Plus University Inn & Conference Center located in Clemson, SC. Perks include awesome hotel room discounts, health plans, paid time off and more….see our full list of benefits below. Apply here or in person at 1310 Tiger Blvd, Clemson, SC 29631. Job Description This experienced Assistant General Manager will help to oversee all facets of our hotel.

This property requires a hands-on professional to help oversee the day-to-day operations and financial performance of the hotel in cooperation with our proven corporate support structure. Our Assistant General Manager directly oversees the functions of the Rooms Department, including the Front Office and Housekeeping Department; Establishes department policies and performance guidelines for the Rooms Department; Motivates staff and acknowledges strong performance and provides support where needed; Ensures adherence to hotel policies and established operating procedures; Reviews employee performance and conducts personnel actions such as disciplinary actions, coaching and terminations; Responsible for understanding and enforcing attendance guidelines set forth in the employee handbook; Receives and resolves or assists in resolving guest complaints and employee issues; Oversee the Service Recovery Program; Participates in weekly Revenue calls; Performs Manager on Duty shifts; Performs functions of the General Manager in their absence; Covers shifts at the front desk as needed; Corresponds with group and travel agents to answer special requests for rooms and rates; Assists with sales and marketing efforts as directed; Answers inquiries pertaining to hotel policies and services; Other Duties as assigned.

Additional Job Requirements:

• Minimum of two (2) year’s supervisory experience in front office operations or a hospitality service-related field with high customer/client contact preferred.
• Experience in a branded hotel property preferred. Best Western experience highly preferred.
• Professional references from within the hospitality industry.
• Organized, goal oriented, self-motivated, and energetic with a strong desire to achieve success.
• Ability to work nights, weekends and holidays as needed.
• The ability to lift up to 30 pounds.
• All other duties as assigned.
• Ability to work with all types of people.

In addition to a great work environment, the benefits our talented team enjoys: · Competitive compensation · Professional development and growth · Paid time off for vacation, holiday and sick · Company-sponsored medical plans including health, dental, vision, life, LTD, STD, METLIFE plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care · Employee Assistance Program (EAP) · Awesome hotel discounts

Become Part of the TPG Hotels, Resorts & Marina Team…… TPG Hotels, Resorts & Marina’s is widely recognized as one of the nation’s premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise.

Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

Job Type: Full-time

Pay: $38,500.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 4x10
• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Clemson, SC 29631: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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