Assistant Director for Student Care and Outreach Job at Elon University
Position Details
Position Information
Position Title
Assistant Director for Student Care and Outreach
Requisition Number
20122408
Type of Employment
Full-Time Regular
Number Of Months
12
Months Employed
Number of Hours per Day/Week
40
Daily Hours
8:00 a.m. - 5:00 p.m.
Position Summary Information
Summary of Position
Division Description:
The Division of Student Life provides premier student-centered services, programs, and experiences that integrate in-and out-of-class learning, promote holistic student development, and facilitate student engagement in a vibrant, supportive residential community. Within the Division of Student Life, this position is part of the department of Student Care and Outreach and reports to the Director of Student Care and Outreach.
Position Summary:
The Assistant Director for Student Care and Outreach position provides holistic support for student success through administrative outreach and care coordination when concerns are shared for a student’s health or well-being. The Assistant Director is a resource, advocate, and liaison for a diverse population of students, faculty, staff, parents, families, and community partners to support and contribute to student success at Elon University.
Benefits of Working at Elon University
Benefits of Working at Elon University
As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.
Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community locateda short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations.
Employees at Elon enjoy a generous and comprehensive benefits package that includes:
- 28 annual days off, including holidays and vacation.
- Immediate tuition remission for employees.
- Retirement plan with an 8 percent contribution from the university.
- Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
- Free use of campus fitness facilities.
- Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at three years of service. After four years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.
Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.
Education Requirements
- Completed bachelor’s degree and at least 2 year of post-bachelor’s experience required.
- Completed master’s degree in higher education, student personnel, or related field and 1-2 years of experience (including graduate assistantships/apprenticeships) in Student Care and Outreach or a related functional area in higher education strongly preferred.
Degree/Major
Length of Experience
Supervisory Experience
No
Supervisory Experience Detail
Special Skills or Experience
- Ability to utilize student development theory to design, implement, and evaluate effective programs, services, and interventions
- Strong oral and written communication skills
- Experience working with diverse populations and commitment to equity and inclusion
- Demonstrated experience building partnerships and relating effectively with a diverse range of constituents and stakeholders
- Strong organizational and project management skills
- Commitment to divisional and university priorities for mentoring, leadership and skill development, inclusive excellence, wellness and well-being, vibrant residential campus experience, civic engagement, and continuous improvement and operational excellence
Special Instructions to Applicants
Posting Detail Information
Posting Date
11/17/2022
Closing Date
Open Until Filled
No
Position Description
Position Description
This section is required and must be completed.
General Purpose of Position
The Assistant Director for Student Care and Outreach position provides holistic support for student success through administrative outreach and care coordination when concerns are shared for a student’s health or well-being. The Assistant Director is a resource, advocate, and liaison for a diverse population of students, faculty, staff, parents, families, and community partners to support and contribute to student success at Elon University.
Essential Duties and Responsibilities
Provide Direct Outreach and Support for Students:
- Serve as a resource and provide consultation, referral, and follow-up for students needing additional support in a variety of wellness- related areas of focus, including social connectedness, personal relationships, academic success, mental health, physical well-being, and financial well-being, among others;
- Participate in the assessment of student development needs and the design of new programs, services, and communication strategies to respond to those needs;
- Assist with support and contact for students returning from Medical Leave of Absence;
- Maintain appropriate levels of confidentiality with regard to student health, counseling and educational records;
Minimize Individual and Systemic Barriers to Student Success:
- Work collaboratively with other departments within the Division of Student Life and across the University to identify and align systems of support, opportunities, services and referrals for student success;
- Participate in the assessment of student development needs and the design of new programs, services, and communication strategies to respond to those needs;
- Participate as a member of the Student Care Team and/or Student Retention Outreach Committee;
- Engage on division and university committees related to health and wellness support for students;
Engage in Educational Outreach and Training:
- Provide targeted educational outreach and trainings to families, faculty, staff, and students based on campus requests and assessment needs data;
- Serve as primary liaison to selected student populations to assist with building relationships and processes to ensure awareness of available resources;
Additional Responsibilities
- Support departmental strategic planning, goal setting, priority completion, evaluation and assessment, and data-driven decision making
- Support university events, including, but not limited to: Convocations, Commencement, Family Weekend, and events related to Admissions and/or New Student Orientation
- Serve as a member of a Student Life Care and Response Team, which includes either serving in a rotational on-call emergency response role or providing initial outreach and follow-up support for student concerns
- Serve on university, divisional, or departmental committees, task forces, and search committees
- Other related duties as assigned by the Director of Student Care and Outreach
Education and Experience
Education and Experience:
- Completed bachelor’s degree and at least 2 year of post-bachelor’s experience required.
- Completed master’s degree in higher education, student personnel, or related field and 1-2 years of experience (including graduate assistantships/apprenticeships) in Student Care and Outreach or a related functional area in higher education strongly preferred.
Additional Skills and Experience:
- Experience providing non-clinical case management, emergency response, and outreach at an institution of higher education strongly preferred;
- Experience and training in working with diverse populations and a demonstrated, articulable commitment to inclusion practices is required;
- Exemplary written and verbal communication skills are required. Must be able to write concisely and professionally. Must be a proficient public speaker with demonstrated experience in large-scale trainings and presentations; Bilingual Spanish/English skills are desired, but not required;
- Ability to work independently, take personal initiative, and work within a team-oriented environment. Demonstrated ability to work in collaboration with others in the development and delivery of programs across the university;
- Preference for experience with data analytics, including ability to navigate and perform operations on large data sets and ability to synthesize data into user-friendly formats;
- Understanding of legal issues and relevant state and federal laws related to higher education and student affairs administration (including FERPA, ADA, Clery, and Title IX).
Does this position require driving for the university?
Yes
ADDITIONAL INFORMATION.
This position serves as a member of a Student Life Care and Response Team, which includes either serving in a rotational on-call emergency response role or providing initial outreach and follow-up support for student concerns.
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