Assigners are responsible for maintaining facilities in Billing System for all customers. Maintaining plant facilities for service orders, trouble tickets, recons, and plant records corrections. Coordinates with Outside Plant Techs, Network Operations Center, Provisioning, Outside Plant Engineering, Voice Engineering and Network Engineering as needed.

Essential Job Functions:

• Populates plant assignments on service orders in queue with needed facilities information
• Updates plant records after work is complete if any changes were made
• Provides support to Techs, NOC, Provisioning, OSP ENG, Voice ENG and NET ENG as needed for service orders and recon requests
• Fulfills reassignment requests from the field to resolve troubles
• Works plant update requests via email notifications
• Monitors ADSL & fiber splitter capacity
• Connects & maintains the logical plant facilities for AL in NISC (splitters, connecting Path Trace from OLT to splitters)
• Maintains CPE inventory and assist mailings of CPE swaps
• Limited Excel spreadsheet tracking of facilities
• Performs all other related duties as directed by management

Knowledge, Skills, and Abilities:

• Must be detail-oriented with high accuracy
• Must be able to prioritize multiple tasks in a fast-paced environment to ensure timely completion of tasks
• Skill with various software programs including Excel and Word
• Skill in oral/written communication
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner
• Ability to work independently as well as effectively function as a team player
• Ability to operate various office equipment such as personal computer and telephone system
• Knowledge in telecommunications plant operations and terminology
• Knowledge of company products and services
• Knowledge of company policies and procedures
• Knowledge of general office procedures

Education and Experience:

High School diploma or equivalent plus one year office/record keeping experience, preferably in telco plant operations.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New Gloucester, ME 04260: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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