Area Manager- Phone & Auditstream Job at EXL Services
Company Overview and Culture
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.
For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.
The Company:
EXL Premium Audit, a leader in the field, can complete all levels of premium audits on all auditable exposure types. We train our 450+ highly skilled professionals worldwide utilizing our industry-leading training platform and curriculum.
PHONE & AUDITSTREAM – AREA MANAGER – Remote Operations
JOB DESCRIPTION SUMMARY
Incumbent responsible for managing auditstream and phone audits. Maintains control of time service, production
levels, monitors quality, and interacts with clients in his/her product line in a manner that is consistent with company
policies, procedures, and standards. Also works closely with the auditors to solve their queries, motivate his/her
respective team to perform and meet organization goals. Liaison with his/her manager to keep him apprised of the
situation on ground at all time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Responsible for daily management of work
2. Responsible for driving auditor performance, helps in resolving their queries, inventory management (past due
files, time service) for his/her respective product line & auditor retention
3. Responsible for meeting company time-service objectives
4. Responsible for managing clock-in and clock-out hours for auditors
5. Responsible for looking into the disputes and quality issues reported externally or internally, identifying training
needs and working with the training team to coach them
6. Responsible for performance and metrics of the their specific product line
7. Responsible for interacting with clients/customers, and maintaining customer relationships
ADDITIONAL DUTIES AND RESPONSIBILITIES
1. Performs other duties as assigned.
2. Monitors phone calls and e-mails, and responds in a timely manner.
3. Suggestions and recommendations to improve the existing process based on auditor experience
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
1. Must have excellent working knowledge of audit rules and applicable state regulations.
2. Have the ability to multitask and handle time sensitive urgencies.
3. Must have excellent written and oral communication skills as well as excellent organizational skills.
WORK DIRECTION AND/OR SUPERVISION RESPONSIBILITIES
Work Direction to Others: Manage auditors, assignments while setting expectations. Assist with training or
refresher sessions with the auditors based on specific needs
Supervision of Others: Suggest hiring decisions, prepare and conduct annual performance reviews for auditors, set
expectations, and provide coaching and guidance
FORMAL EDUCATION, WORK EXPERIENCE, AND CERTIFICATIONS AND LICENSES
Education: Bachelor’s degree in related field or equivalent experience.
Experience: Hands on experience in conducting audit, past team management experience will be an added
advantage
RSREXL
EEO/Minorities/Females/Vets/Disabilities
Please be aware that EXL requires all employees to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination. EXL is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual base salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards include: bonuses and/or commission, as well as a Paid Time Off policy, and many region specific benefits.
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.
For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.
The Company:
EXL Premium Audit, a leader in the field, can complete all levels of premium audits on all auditable exposure types. We train our 450+ highly skilled professionals worldwide utilizing our industry-leading training platform and curriculum.
PHONE & AUDITSTREAM – AREA MANAGER – Remote Operations
JOB DESCRIPTION SUMMARY
Incumbent responsible for managing auditstream and phone audits. Maintains control of time service, production
levels, monitors quality, and interacts with clients in his/her product line in a manner that is consistent with company
policies, procedures, and standards. Also works closely with the auditors to solve their queries, motivate his/her
respective team to perform and meet organization goals. Liaison with his/her manager to keep him apprised of the
situation on ground at all time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Responsible for daily management of work
2. Responsible for driving auditor performance, helps in resolving their queries, inventory management (past due
files, time service) for his/her respective product line & auditor retention
3. Responsible for meeting company time-service objectives
4. Responsible for managing clock-in and clock-out hours for auditors
5. Responsible for looking into the disputes and quality issues reported externally or internally, identifying training
needs and working with the training team to coach them
6. Responsible for performance and metrics of the their specific product line
7. Responsible for interacting with clients/customers, and maintaining customer relationships
ADDITIONAL DUTIES AND RESPONSIBILITIES
1. Performs other duties as assigned.
2. Monitors phone calls and e-mails, and responds in a timely manner.
3. Suggestions and recommendations to improve the existing process based on auditor experience
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
1. Must have excellent working knowledge of audit rules and applicable state regulations.
2. Have the ability to multitask and handle time sensitive urgencies.
3. Must have excellent written and oral communication skills as well as excellent organizational skills.
WORK DIRECTION AND/OR SUPERVISION RESPONSIBILITIES
Work Direction to Others: Manage auditors, assignments while setting expectations. Assist with training or
refresher sessions with the auditors based on specific needs
Supervision of Others: Suggest hiring decisions, prepare and conduct annual performance reviews for auditors, set
expectations, and provide coaching and guidance
FORMAL EDUCATION, WORK EXPERIENCE, AND CERTIFICATIONS AND LICENSES
Education: Bachelor’s degree in related field or equivalent experience.
Experience: Hands on experience in conducting audit, past team management experience will be an added
advantage
RSREXL
EEO/Minorities/Females/Vets/Disabilities
Please be aware that EXL requires all employees to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination. EXL is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual base salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards include: bonuses and/or commission, as well as a Paid Time Off policy, and many region specific benefits.
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.