The Area Coach (AC) provides overall leadership and direct supervision of 5-10 restaurants to ensure that each General Manager meets or exceeds the annual EBITDAR budget. The AC is the leader in their area and is expected to drive excellence in day-to-day operations of the restaurants; trains, coaches, and supports managers; plans and sets goals; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates GMs, Assistant Managers, Shift Managers and Restaurant Teams. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.

These Taco Bell restaurants are independently owned and operated by KBP Brands. KBP has been named one of the 10 Fastest-Growing Restaurant Chains and one of the Top 100 Fastest-Growing Businesses in North America! Currently, KBP operates over 1,000 YUM! Brand’s restaurants across 32 states throughout the United States.

RESPONSIBILITIES

• Utilizes selection tools and bench planning process to effectively ensure proper staffing in their area.
• Represents themselves as Brand Ambassadors for current and potential employees of KBP Bells.
• Accountable to minimize both team member and management turnover through proper training and retention.
• Aggressively identifies, develops, and maintains GM, Assistant Manager and Shift Manager staffing levels; monitors restaurant-level staffing.
• Utilizes weekly and period goals to improve measurable results.
• Provides leadership to their team to ensure customer satisfaction.
• Praise efforts recognize progress and reward results within their team.
• Properly uses progressive discipline and action planning to address shortcomings.
• Effectively trains the team in their area on new promotional rollouts.
• Accountable for growing sales by ensuring great operations. Has a beat budget mentality.
• Coaches team on achieving results through proper execution of the five initiatives.
• Leads the way by working with each GM in the area to meet or exceed budgeted EBITDAR; utilizes available reports to identify opportunities; ensures that correct operational procedures are always followed.
• Accountable for coaching and training GMs, Assistant Managers and Shift Managers for operational excellence; supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team members and managers.
• Has a high impact process for addressing outliers in any results measures.
• Is resolution oriented in all restaurant-level Employee Relations (ER) activities; provides needed ER assistance to GMs. Is proactive in addressing ER needs in the area.
• Demonstrates teamwork and shares Best Demonstrated Practices with other ACs.
• Conduct weekly 1:1 meeting with General Managers and Assistant Managers.
• Provide clear detailed feedback to the restaurant team to ensure results are achieved.

REQUIRED SKILLS, KNOWLEDGE & ABILITIES

• High School, GED, College, or University Degree Preferred.
• 3-5 years of successful, high sales volume, operational management experience in the Quick Service Restaurant industry, including Profit and Loss responsibility.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to simultaneously drive customer satisfaction, financial performance, and employee satisfaction.
• Strong communication skills and excellent problem solver.
• Leverage data to build capabilities and drive appropriate actions.

ESSENTIAL FUNCTIONS

• Lift, carry, stack, push or pull heavy objects up to 50 pounds.
• Stand and walk constantly for entire shifts. Ability to work extensive hours.
• Maneuver through compact spaces safely and operate restaurant equipment.
• In this role, driving is an essential function.
• Maintain a valid driver’s license and carry a minimum of $100,000 in liability insurance coverage.
• Ability to travel for extensive periods of time, between stores and/or regions, on a frequent basis.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: On the road

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