Here at the City of Atlanta, we are passionate about building and improving our community. Our Police Officers, Fire Fighters, and Building Inspectors keep our Citizens safe. Our Public Works Staff keep our City clean and help to maintain, build, and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our Engineers help to keep our drinking water clean, the largest airport in the world (by passenger volume) operating, and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you’re seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.

Posting: Ongoing

• Performs multiple tasks simultaneously; takes appropriate action when presented with a stressful life or death situation; remains calm under all circumstances.
• Answers multiple telephone lines and calls for 911 services within the Atlanta Police Department jurisdiction and processes information for dispatching as required or transfers calls to appropriate agencies. Communicates effectively and coherently with all callers to address public safety needs and provide responses as required.
• Determines correct location and which units to dispatch on calls; confirms field units are responding as requested and in a timely manner.
• Notifies agencies required to handle incident ambulance, fire, public utilities, etc.
• Maintains contact with distressed callers until officers' arrival to assist; calms caller and takes control of conversation.
• Works assigned shifts. Contacts various utility companies to resolve problems such as gas detection, power failures, etc.; contacts telephone companies for assistance in obtaining address of distressed callers.
• Notifies supervisor of critical situations and of problems with communications equipment. Maintains current field and code manuals, policy and procedures, employee handbooks, various maps, etc., for reference and/or review. May perform general administrative duties as replenishing various forms, making copies, forwarding information to various departments, performs other administrative clerical tasks assigned by supervisor. Uses an operator's control console, automatic number and location identifier boxes and telephones when receiving emergency and non-emergency calls; operates call playback equipment recording all calls; may change recorder tape and clean the unit.
• May operate telecommunications device for the deaf and various radio devices for communications.
• Utilizes a computer, printer, etc., to enter, store and retrieve data, to type in/dispatch calls and to disseminate information to others on the system using knowledge of various software programs in an effective and efficient manner.
• May complete police incident reports and other reports and documents as needed.
• May complete maintenance requests for equipment needing service and/or repair.

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Minimum Qualifications Education and Experience

High school diploma or GED required; must be willing to perform shift work.

Preferred Education & Experience

High school diploma plus 1-2 years of work experience in a call center, security office, or related.

Licensures and Certifications

None required at time of hire. May be required to obtain GCIC or other certification as a condition of continued employment.

Mandatory Attendance required.