AMI - Program Manager Job at San Jose Water Company
Requisition ID
req412
Type of Employment
Regular Full-Time Employee
Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service.
We are actively seeking talented, driven and highly-productive applicants for the position of AMI - Program Manager to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.
Under the supervision of the Director of Customer Service, the Advanced Metering Infrastructure (AMI) Program Manager provides functional support, oversight and data analysis on all metering software, hardware, and infrastructure. The AMI Program Manager is supports multiple applications covering device management, field services work order management, manual meter reading, route optimization, and meter testing. Collaborates with IT staff regarding upgrades and maintenance and with the vendors and Customer Service management on device failures and planned replacements.
Specific Responsibilities
-
Manages the AMI program deployment activities and change management.
-
Serves as the functional lead for upgrades, enhancements, and system integrations.
-
Leads AMI vendor selection, field deployment, and vendor quality control.
-
Provides day-to-day contractor management during deployment.
-
Interacts with a diverse team of business users, process owners, and development teams to ensure effective application use while enhancing user experience, productivity and efficiency.
-
Creates and executes a change management plan.
-
Develops user manuals and assists in the development of training materials. Provides guidance, instruction and training for all employees.
-
Understands the relationship of the customer systems and data within the application portfolio and with other integrated systems such as HxGN Enterprise Asset Management and Esri GIS.
-
Troubleshoots data and system errors to ensure timely and accurate billing of metered customer accounts. Works with IT staff and system vendors through resolution.
-
Creates and runs periodic reports (daily, weekly, monthly) to monitor response rates of the AMI system. Monitors AMI device failures and resolves directly or creates work order for follow up in field.
-
Serves as a liaison to the Billing and Meter Shop departments to diagnose accounts with chronic repeated estimated meter reads and provide solutions to improve AMI transmission.
-
Participates in the budget and planning process on purchases of new AMI devices, water meters, and hardware used in conjunction with existing or new software.
Required Knowledge , Skills, and Abilities
-
Skill in performing statistical and data analysis. Must possess excellent analytical and problem solving skills with attention to detail.
-
DBA or advanced database query skills is preferred.
-
Understanding of Meter Operations, Billing, and Customer operations.
-
A proven ability to learn new techniques and processes quickly.
-
Ability to communicate effectively, both orally and in writing.
Required Education and Experience
-
Bachelor's degree in Business Administration, Information Technology, Project Management or related field from an accredited college or university
-
Five (5) years of experience in information systems and technology, data analysis, or meter operations.
-
Project Management Profession (PMP) certification is preferred.
-
Extensive experience in managing projects is preferred.
Other Requirements
-
Must possess a valid California driver’s license and have a satisfactory driving record.
COVID-19 Vaccination Requirement
At San Jose Water Company, the health and safety of our people is our number one priority. Offers of employment are contingent on the candidate showing proof of being fully vaccinated against Covid-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirements.
EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.