Salary: Negotiable

AGING & DISABILITY SERVICES SUPERVISOR

Lifelong is a non-profit community health organization that provides practical support services and advocating for those whose lives are affected by chronic health conditions. The Aging and Disability Services program is a program that provides support and Medicaid Case Management to enable clients to reside in the residence of their choice and maximize their independence and quality of life.

Job Description

The ADS CMP Supervisor is responsible for providing oversight of day-to-day administrative processes for the program including assessment processing, supporting case management duties, technical support, and coordinating contracting and coordination of providers of in-home services to elderly and disabled adult clients receiving Department of Social and Health Services (DSHS) Medicaid funded personal care and other services. The ADS CMP Supervisor performs the duties of a Case Manager 20 hours a week and Supervisor duties assigned by their Manager the other 20 hours a week. The ADS CMP Supervisor is expected to achieve 50% of the standard Case Manager’s productivity outcomes. This will initially start at a 75% Case Manager to 25% Supervisor role and gradually decrease to the 50%. Additionally, the ADS CMP Supervisor will contribute to the smooth and effective operation of case management training of new case managers, the development and maintenance of policies and procedures, and other duties as assigned. The ADS Supervisor reports to the ADS CMP Program Manager. This is a fulltime, exempt, non-union, regular position.

CORE RESPONSIBILITIES:

Medical Case Management

CLIENT SERVICES: Perform assessments with clients in their residence to determine service needs and program eligibility annually. Develop a plan of care with each client, authorize services according to that plan, and authorize the client’s choice of qualified provider. Monitor the plan through periodic telephone contacts and home visits, to ensure the plan is being appropriately implemented and the services provided are meeting the client’s needs. Educate clients, family members, support systems and other service providers that a comprehensive plan of care has been implemented. Provide client-centered services, evaluating informal and community supports, with an overarching goal of preventing unnecessary institutionalization. Ensure the highest quality service delivery in a culturally appropriate manner by maintaining quality and customer service standards and expectations. Work with vendors and clients to respond to complaints, enquiries, and questions. Maintain secure and confidential client information

Service Termination Planning. Inform clients that services are based on their current needs and can change if their needs change. Make necessary referrals (if needed) to transition the client to other services, provide adequate notice via a Planned Action Notice (PAN) and close services in the necessary timeframe.

PROGRAM RESPONSIBILITIES: Maintain effective, timely, and thorough communication in all direction to ensure co-workers, partners, community stakeholders, clients, funders, and management are well-informed and knowledgeable of the status of the client issues and any program and related issues or projects. Keep clients and case managers apprised of adjustments and changes in the program.

Clinical Services Management

Promote the highest quality clinical service delivery in a culturally mindful manner by maintaining customer service standards and expectations. Strive to align consumer services with the National Association of Social Work Code of Ethics and best practices. Collaborate with other managers and Lifelong staff to facilitate cross-Regional services, policies and expectations Provide ongoing supervision and clinical support, drawing upon both internal and external clinical resources, as needed.

Staff Supervision

With support from Program Manager, participate in the development of new staff positions including recruitment, interviewing, and onboarding of new staff. Ensure that staff receive relevant levels of ongoing training and are professional and responsive to their consumers, community collaborators, and stakeholders. Coordinate staff trainings based on observations and analysis of staff needs, Program Manager, Director, and City of Seattle requests. Establish and oversee all administrative processes for the program including tracking of a number of revolving deadlines and communicating with case managers regarding completion of these tasks. Direct and monitor caseloads, workflow, and setting of staff schedules. Create positive and collaborative team morale and culture. Enforce policies and procedures, mediate office conflicts and address client grievances in a timely manner. Supervise staff and provide ongoing feedback and guidance. Assist with processing timecards and vacation requests.

Administration:

Collaborate with the Program Manager to ensure that contract deliverables are being met. Work with staff to train for quality data entry and alignment with Quality Assurance goals. Participate in all Quality Assurance activities as requested. Develop and monitor documentation systems (both electronic and paper back-up) for managing the multiple deadlines associated with the administrative requirements of the program. Train other staff on proper use of these systems; monitor for compliance. Assist the Program Manager in preparing for and completing Administrative Hearing process. Help coordinate attendance of required state and city meetings.

QUALIFICATIONS:

Education

• Bachelor’s degree (Master’s preferred) in a social services, human resources, public administration, public policy, or related field, or equivalent experience.

Leadership Experience

• Minimum of two years relevant experience working with aged and/or disabled persons.
• Demonstrated technical knowledge of a variety of database systems.
• Demonstrated ability to organize, prioritize multiple projects, and meet deadlines in a time-sensitive environment.
• Demonstrated ability to lead a team through understanding and adhering to complex Federal and State regulations and definitions and to complete extensive technical documentation.
• Ability to collaborate with leadership to create efficiencies and maximize staff potential.

Clinical Experience

• Experience within clinical healthcare system delivery; knowledgeable about chronic health management and system navigation.
• Possess an understanding of professional boundaries, social worth ethics, and HIPAA rules.
• Experience working with clients with complex behavioral barriers including psychiatric impairments, chemical dependencies and traumatic life events.
• Knowledge of and experience with Washington State Long Term Support Services and Medicaid Case Management

General Abilities

• Proficiency in Windows Office programs to include database management.
• Ability to communicate clearly and professionally in both verbal and written form.
• Ability to respond quickly to change and work under stressful and conflicting environments.