The Administrative Support Specialist provides administrative and operational assistance to the Prayer Line and TVTM to include assisting with the review and onboarding process of new hires for the Prayer Line. Other responsibilities will include, but is not limited to, reviewing applications, scheduling interviews, documenting and maintaining databases for status tracking. This position will also assist with call monitoring, coaching, and feedback for Prayer Line representatives. During high call volume periods, this position will respond to calls generated by the BGEA Prayer Line.

The Donor Ministries Department at BGEA works to cultivate meaningful, long-term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective donors. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families, and foundations that support BGEA with their gifts and prayers. Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with donors and prospective donors. Included in the department is the Billy Graham Christian Response Center (CRC). Staff daily responds to phone calls and email correspondence, providing ministry information and answering spiritual questions with Biblical insight and direction. The prayer line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel. The CRC staff helps take calls on the prayer line when volume spikes due to televised spots with Rev. Franklin Graham airing on national TV. TVTM supports phone call responses to Billy Graham Classic TV programs.

The Billy Graham Evangelistic Association is a nonprofit organization that directs a range of domestic and international ministries. From its headquarters in Charlotte, N.C., the Billy Graham Evangelistic Association directs a wide range of domestic and international ministries, including: large-scale festivals led by evangelists Franklin Graham and Will Graham; The Billy Graham Library; The Billy Graham Training Center at The Cove, Blue Ridge Broadcasting which houses The Light FM located outside of Asheville, N.C.; SearchforJesus.net, an Internet evangelism project reaching thousands of people for Christ online; and many others through print, television, telephone, radio and the Internet.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
• Faithfully upholds BGEA in prayer.
• Participates in daily BGEA staff devotions as schedule permits.
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations.
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence.

Essential Duties and Responsibilities

• Work closely with hiring managers to select and validate qualifications of Prayer Line candidates
• Review initial applications and recommend next steps for candidates in hiring process
• Schedule, watch and participate in recorded, phone and video interviews as needed
• Provide training materials to new hires and facilitate evidence of completion & readiness
• Provide management with status reports of candidate selection and onboarding process
• Review and assess recorded calls for quality and procedural standard adherence
• Communicate and report all findings from call reviews with management
• Recommend appropriate coaching for Prayer Line reps

Marginal Duties and Responsibilities

• Answer incoming Prayer Line calls during high call volume periods
• Analyze and appropriately respond to the spiritual needs of callers, praying with them, and leading them to Christ when necessary
• Attend all required Prayer Line and Christian Response Staff meetings as requested
• Other duties as assigned

Reporting Relationships

• Reports to Assistant Manager Systems and Training, Prayer Line
• Relates to members of Prayer Line, TVTM and Christian Response Management Team
• Coordinates, exchanges information, and cooperates with other Prayer Line, TVTM and Christian Response Representatives and Volunteers
• Has no supervisory responsibility

Job Specifications

Skills and Knowledge

• General knowledge of BGEA, and agreement with related philosophy and principles
• Experience with Word, Excel, and data entry
• Excellent verbal communications skills, with ability to interact with applicants and colleagues in a Christ-like, professional manner
• Ability to work cooperatively, with flexibility to adapt to change and new tasks
• Customer Service and/or previous Prayer Line telephone experience preferred
• Reliable Smartphone and PC are required
• Exhibit a high level of confidentiality, with the ability to handle difficult conversations

Physical/Mental Demands

• Flexibility to work varied and extended hours as necessary, including nights and weekends
• Ability to confidently identify difficult calls or strong reactions on Prayer Calls
• Ability to maintain confidentiality
• Demonstrate a strong prayer life and spiritual wellness and maturity

Working Conditions

• Work is typically performed in a remote environment
• Work requires a Smart Phone to access systems and software applications
• Close interaction with others via interactive media meetings and phone calls
• Work will involve frequent interruptions and distractions

Employees filling associate positions are allowed to work up to 1,000 hours a year (calendar/sequential) and are not offered any benefits.

Christian Purpose and Expectations: All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

As an employee of Billy Graham Evangelistic Association:

• I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
• I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
• I agree that the purpose of my employment with BGEA is to further its Christian purpose, and that I am prepared to assist in accomplishing that purpose.
• I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.

These core beliefs make up the foundation upon which all our ministry endeavors are based:

• We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. 1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16.
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. Matthew 28:19; John 10:30; Ephesians 4:4-6.
• We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15.
• We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7.
• We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10.
• We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. 1 Corinthians 15:51-57; Revelation 20:11-15.
• We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. 1 Corinthians 12:12, 27; Ephesians 1:22-23.
• We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ. Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15.
• We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9.
• We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15.
• We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10.

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.