Responsibilities

In this role you will support a Humana Neighborhood Center, Manager of Sales Administration, Senior Manager of Medicare Sales, a Director, Sales and Marketing Support Executive, up to 53 career Medicare Sales Representatives, as well as all our partner agents. Decisions require good time management to prioritize requests, the ability to work efficiently, strong organization and the ability to create processes to complete administrative tasks and projects. This role requires an independent thinker who can rely upon their own judgment to meet work deadlines. This role works in collaboration with other teams and departments and will require someone who is reliable and follows through. Some duties include: being the face of our local office by being in the office five days a week to assist members as well as agents who walk in or call the office. This assistance could include, but not be limited to customer service needs, answering questions, taking messages, Planning and Promoting on site events, Outbound welcome calls, event RSVPs and filling sales material requests. This role would also handle daily office duties such as receiving and sending mail through the USPS, as well as other delivery services. Handling vendors and technicians who need to be scheduled for routine services for the office as well as scheduling/submitting work orders as issues arise in the office that need dealt with by outside vendors. Further tasks could include compiling and completing standard calculations for reporting statistics; confirming the status of orders and collating marketing materials and preparing information, coordinating refreshments and room setup needed for events and team meetings; and completing general administrative duties as needed.

This role also will be assisting our Sales and Marketing Support Executive with the creation of flyers, post cards and other advertisements for agents as well as data entry of agent information and events.

Required Qualifications

• 1 - 3 years of administrative experience
• Prior experience with technology to include high level use of laptop, proficient use of Microsoft Office suite and an understanding of or comparable knowledge of CRM tools and other sales/marketing resources
• Must be able to lift boxes up to 40 lbs. – position requires organizing, loading and unloading products and Medicare materials
• Must reside within a daily commutable distance of the assigned market office: 4352 Forest Hill Blvd, West Palm Beach, FL 33406

Preferred Qualifications

• Associates or Bachelor's Degree
• Healthcare industry experience
• Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance

Additional Information

• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
• Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours