Job Summary: We?re looking for a motivated, passionate, and customer service-oriented accounting professional to join our high-performing Accounting & Finance team! The Accounts Receivable Specialist will own our COD process while delivering exceptional customer service, both internally and externally.

What You?ll Be Doing:

Customer Service

• Communicating with a variety of internal and external stakeholders on a daily basis including our Sales team members, our customers/accounts, and external vendor partners.

• You?ll answer phone calls and email inquiries directed to Accounting in a timely fashion while upholding our internal and external customer service standards. You?ll return any unanswered calls, voicemails, or emails in a timely fashion to prevent any unnecessary delays.

• You?ll build and maintain positive relationships with our online payment partners and leverage those relationships as needed to support larger, company-wide initiatives.

• You?ll lead by example and uphold our company?s Core Values to promote a positive, constructive, and collaborative work environment.

Cash on Delivery (COD)

• You?ll be our internal Collect on Delivery (COD) guru, overseeing our entire Credit Compliance program.

• Reviewing new customer information, setting up new accounts, and updating account information in internal systems.

• Sending required reports to Sales team and key internal stakeholders as required. This will include a 33 day-list, Notices of Delinquency, and TK.

• Processing customer payments and researching any short payments, credits, bad checks, or other errors.

• Maintaining up-to-date and accurate COD-related files which includes updating the NJCCC.

Accounting

• Processing new vendor set-ups by obtaining W-9?s and updating internal systems with necessary information.

• Maintaining an up-to-date and accurate file system for all sales deposits, organized by Sales Person.

• Providing Sales team with copies of any skipped invoices for their accounts.

• Provide general software support to internal stakeholders for our distribution software, Encompass, while working with the Encompass support team as needed.

• Providing suggestions or recommendations to help improve and streamline processes as needed.

• Assist with ad-hoc Accounting & Finance-related projects that support continuous improvement.

Supervisory Responsibilities:

• None