REMOTE /
SALES /
REMOTE (FULL-TIME)
At Pray.com we are creating a world where everyone leaves a legacy of helping others, by devoting our time to building the digital destination for faith that empowers our members to grow their faith and cultivate community. As a product, Pray is a Digital Content Subscription company.
We believe that you can do well financially while doing good – margin and mission. With competitive salaries and a generous equity package, and most importantly, explosive growth, now is the time to join Pray. If making an impact while being part of a remarkable team sounds good to you, we’d love to hear from you.
The Position
We are looking for an Account Manager to help us step up our game in service excellence for our ministry clients. For this role, you have to have a high level of passion, enthusiasm, and a heart for service and ministry. This position is either remote or based out of Plano, TX. In this role, you'll manage relationships with clients, and multi-task in a fast-paced environment while remaining focused on helping to expand client relationships. You will partner closely with other Pray.com teams such as Sales, Marketing, Product and Data Analytics to ensure clients achieve their objectives and realize significant value from using our platform.
Who is Pray.com?
Pray.com is building the digital destination for faith, a website and mobile app that brings you world-class faith-based audio content and a private social network for prayer. We are creating a world where everyone leaves a legacy of helping others by giving people of faith tools that help them pray, connect, and give at scale. Pray.com is a social impact company: we're driven by a mission to grow faith and cultivate community. We are creating the easiest way to incorporate prayer into your daily life. We walk the talk, live the D.R.E.A.M., and combine our talents to build something bigger than ourselves. Our focus is outward and we work to be great stewards for our customers. Our team is comprised of people from all kinds of backgrounds – some of us pray, some of us meditate, and some of us just want to see more empathy in the world. We all joined Pray.com to create a world where everyone leaves a legacy of helping others.
What you will do
- Drive business growth with our clients by identifying relevant account opportunities and implementing solutions
- Coordinate all user-generated content
- Proactively manage the renewal process with high-touch meetings and problem resolution
- Surprise, wow, and delight customers, especially during special occasions
- Manage content channels including Pray Radio and Pray Podcasts
- Coordinate and manage live streams, Sunday Services, etc.
- Put together weekly and monthly reporting of key metrics and updates
- Onboard new clients and provide them with a positive first impression and buyer satisfaction
What you need
- 5+ years account management experience
- Ministry experience and/or church volunteer experience preferred
- Detail-oriented with proven ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized
- Experience managing contract renewals and up-sells
- Successful record of building, improving, and leading account management processes and reporting
- Bachelor’s degree or equivalent business experience
- Verifiable references that can attest to shared values, diligence, and results
You are
- A self-starter that takes new opportunities with a sense of urgency, high energy, and enthusiasm
- Detailed-oriented and organized
- Customer-focused, building strong customer relationships and delivering customer-centric solutions
- Someone who works well with various personalities and across church denominations driven by operational and service excellence
- A creative and collaborative problem solver
Our Values
Devotion: We believe that time is our most valuable asset and we devote our time towards helping others.
Research: We seek the wisdom, insight, and understanding required in order to make the best decision for our mission.
Empathy: We listen well and demonstrate the respect needed to create solidarity and inclusion across different groups.
Application: We are people of action and we work incredibly hard to master our craft, others know this and rely on us.
Mindset: We celebrate BIG IDEAS from everyone and we think through the first, second, and third-order effects of those ideas.
Apply to: https://www.pray.com/careers/
We are partnering with Dunham+Company to recruit for this role. Dunham+Company is a multinational Christian organization that provides strategic planning, marketing, fundraising, communications, media, and advertising support globally for Christian media ministries, cause-based ministries, radio and TV stations, and churches.
Every person at Pray.com is devoted to our vision of creating a world where everyone leaves a legacy of helping others. Respect for colleagues coming from all faith (and non-faith) backgrounds is a must. We simply appreciate the privilege of working with incredible people.
We’re looking for world class individuals who understand and embrace our core values, D.R.E.A.M., which include: Devotion, Research, Empathy, Application, and Mindset. We also take pride in being a fast paced team that produces quality. We collaborate using SCRUM Teams, provide candid constructive feedback to one another, and leverage agile business principles in a fully distributed and remote team..
MORE ABOUT US
Founded in 2016 by serial entrepreneur Steve Gatena and his team of co-founders – Matt Potter, Mike Lynn, and Ryan Beck – Pray.com was incubated by Mike Jones (Current CEO of Science and former CEO of MySpace), which has also seen the likes of Dollar Shave Club, DogVacay, and FameBit pass through its doors. With world class talent and investors we will build the digital destination for faith.
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