Account Manager or Senior Account Manager Job at RED VELVET
OVERVIEW:It is an exciting time for RED VELVET, as we have pivoted to the Agency model and are focusing on experience strategy, fostering strong client relationships and end-to-end brand solutions via digital, hybrid and live experiences. To bring this vision to bear, we are looking to round out our Business Development team with the addition of an exceptional Account Manager or Sr. Account Manager. This role is key to helping build and maintain valued relationships between our clients and the agency. A successful Account Manager (or Sr. Account Manager) at RED VELVET is a strategist, a brand champion, an agency facilitator and an opportunist who not only ensures his/her account’s health is maintained, but that it grows as well. (S)he demonstrates the ability to leverage key tenets of client and project management via experience/event (program) definition, scope management, risk management, team management and conflict resolution. This role is responsible for sizable book of work (up to five large accounts and numerous smaller ones depending on level of experience and aptitude) and will report to the VP of Strategy and Growth. We’re located in Austin, Texas.
A PERSON WHO WILL EXCEL IN THIS ROLE:
** This is a role that, while not open at the moment, we’re always looking for top performers to join our fantasy team. We encourage interested applicants to apply - as we regularly review the applicants to find matches for these opportunities.
- has phenomenal interpersonal skills
- demonstrates urgency and bias towards action; you are solution-obsessed
- shows s(he) is eager to grow the business; is a natural salesperson but does not come off as “salesy”
- can command a room of peers and senior clients alike
- is an excellent collaborator and facilitator of collaboration
- identifies opportunities and potential problems, addressing them effectively and efficiently
- can ‘connect the dots’ - has the ability to associate one idea with another and can find the ‘big picture’
- are able to communicate in a clear, consistent, honest and transparent manner and objectively represent the true account of a situation or issue
- possesses advanced organizational skills; has a ‘sixth sense’ for managing multiple elements at once and can deftly orchestrate and guide simultaneous workstreams
- takes pride in representing RED VELVET
- holds his/her own in a challenging situation with composure and respect
- can read a room and pivot accordingly
- possesses excellent written and oral communication skills
- is an “ideas” person
- doesn’t shy from new technology
- Lead and steward the proposal process, properly aligning to the approach and proposal contents in accordance with client expectations and a way that meets RED VELVET creative and executional standards; pricing strategy and budget management; successfully sell program through to client, managing expectations of both agency and client to ensure alignment amongst both parties at the outset of the program
- Remain informed of high-level execution of all work streams so as to provide on-going consultation and/or guidance to clients throughout a program and client relationship
- Step in to help run interference or arbitrate with client and agency if there are issues with budget, timelines, deliverables or expectations (pod-specifically)
- Serve as point-person for mid-senior client from an overarching client-management/ health standpoint
- Sets the tone for the working relationship between RED VELVET and client team
- Possesses and demonstrates thorough knowledge of the dynamics and workings of his/her clients’ business, including clients’ industry and competitive landscape and how to navigate, client’s political structure, and keeps team informed
- Lead interface with clients, creative teams and professional services team; actively manages and communicates changes to situations, inputs, directions to team and client when appropriate
- Acts on behalf of client and brand, making final call (only if necessary) on what is presented to/sold into clients based on objectivity from client/brand POV
- Monitors on-strategy, on-time/on-budget program performance and escalates as necessary
- Challenges direction, or the status quo, and seeks alternative perspectives and approaches in developing effective program strategies with the client
- Benchmarks results and aligns to KPIs for each program
- Has a strong presence and is a great presenter
- Ensures a client is receiving of our hospitality
- Demonstrates a pervasive knowledge of client and agency operations and working knowledge of agency processes and capabilities
- Actively applies conflict management tools and techniques (e.g., proactively scenario-plans, escalates when there are issues, over-communicates to team, etc.)
- Has a firm handle on value-based pricing and knows how to price our programs to ensure company remains profitable based on company goals
- Actively seeks opportunities to build clients’ business (and RED VELVET’s business) by recommending new, fresh, incremental ideas
- Works integrally with other agency departments to develop effective win strategies, briefings, creative and strategic work
- Partners with marketing team to ensure programs are captured in most compelling way for marketing efforts (social media, web, case studies) via photography and film, when possible
** This is a role that, while not open at the moment, we’re always looking for top performers to join our fantasy team. We encourage interested applicants to apply - as we regularly review the applicants to find matches for these opportunities.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.