As a TrueSense Account Coordinator, you will manage execution of all aspects of the annual direct response fundraising plans for your clients, focused heavily in direct mail and online channels (and sometimes broadcast, print, or phone). You will move approved donor marketing projects from strategy through execution- coordinating the information, schedules and creative elements that all must come together. Your work is a large part project management, quality assurance, customer service…and all detail-oriented.
You own the agreed-upon plan, the schedules and the deliverables. In this role you will have regular interaction with both our internal teams and the clients, and communicate with them often – so we’ll count on both your relational and organizational skills.
Our Account Coordinators expertly navigate campaigns through creative development, donor segmentation strategies, testing parameters, data management, client approvals, billing and performance reporting. And they work at all times to support and engage the client through frequent communication.
Essential Functions:
Planning and Tracking Against Plan:

• Manages and owns schedules and tracks jobs according to due dates and client approvals, adhering to agency timeline.
• Prepares and maintains all timeline related tools, including but not limited to, status reports and our project management platform.
• Requests resources, information and files from clients according to campaign planning and schedules for campaign execution and for analysis.
• Communicates and follows up on deliverables with clients as well as other internal team members (Traffic Manager, Data group, Production Coordinator, Account Manager, Media etc) based on project schedules.
• Manages art/copy changes for clients through creative process – screening revision requests, providing to the creative team for implementation and reviewing revised to ensure requested revisions were made.
• Drafts job instructions to accurately reflect specifications for audience, creative, costs, appeal variations, component codes, appeal codes, etc.
• Plays an active role in QC process. Reviewing and approving proposed art, data files, laser setups, email queries, etc. for accuracy.
• Organizes and updates client-specific electronic job folders and contents on server.
• Responds to all client inquiries in a timely manner and follows up all inquiries or issues through to completion.
• Assists the team in gathering results, past creative samples and preliminary strategic direction for internal planning meetings.

Education and Experience Required:

• Bachelor’s degree required in Business, Marketing or a related field
• Strong computer skills including all Microsoft products (Outlook; Excel; Word; PowerPoint). Experience in Agency related software i.e. Advantage; Workzone; Workamajig; Adobe suite; Printstream a plus.

Preferred:

• At least 2 years marketing/advertising experience with a focus on leading external clients a must.

This position is fully remote, but will be based out of our Warrendale, PA office. The ability to travel to and from the client and/or office as needs dictate may be required.

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Job Type: Full-time

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