This role is responsible for the end to end management of several dynamic, high volume/high visibility, accounts with a focus on our Indy business. These accounts fall under our REEF brands and are pivotal to the brand image and success. To that end, this role is responsible for insuring that customer needs and expectations are met from order receipt to order shipment and invoicing. This role works closely with several key internal partners, and involves navigating through several systems – primarily SAP, EDI, Fuze, WMS, Business Intelligence. An additional focus is building and maintaining strong relationships with Sales Reps and customers within the assigned account base.

Responsibilities:

PO and Product lifecycle manager

This role is responsible for insuring the end to end execution of assigned account base and the on time and in full delivery of its orders. To do so, you will review, and action, daily Account Management reports and collaborate with internal departments to identify opportunities and provide status updates. These internal departments include: Account Services Management, Credit, Logistics, Distribution, Compliance, Sales Operations and Business Analytics. Additionally, you will adhere to defined service level agreements, policy and process guidelines and focus on maximizing the customer experience in daily/instance interactions.

Partnering with Sales to meet and maximize sales targets

This responsibility includes building, maintaining and continuing to grow partnerships with assigned Sales reps and accounts. This includes opportunities to work with them on proactive account management and to further grow and develop their business. Additionally, it includes working with Sales to insure key shipments are executed, meeting customer’s expectations and company initiatives, and focusing on maximizing orders to achieve weekly, monthly, quarterly and annual Sales goals.

System and Order File maximization

This responsibly includes the enhanced management of the systems – SAP, EDI, WMS, BI – and a solid understanding and execution of the complex customer requirements, including EDI, Contracts, VAS for a high volume account base. In blending both system and account knowledge, you will maximize both to manage, and maximize, your account base.

Phone Support

This responsibility involves being the support for our Wholesale Retailer 1-800# and supporting calls ranging from product questions to order entry to order maintenance to issue resolution. In this responsibility, you would be responsible for representing all our brands with strong customer service skills, building a rapport with the customer and owning the call and situation/question through to its completion. Also follow up and working with other departments, such as Distribution and Credit to research to resolve.

Education: Bachelor's degree

Minimum Year's Experience: 1+ years of Customer Service/Account Management or equivalent experience

Required Knowledge, Skills, & Abilities:

• Strong computer skills, particularly in Excel, Outlook, Word; SAP knowledge a plus
• Excellent customer service skills
• Strong analytical skills
• Ability to multi-task several time sensitive responsibilities at once
• Ability to organize and prioritize
• Ability to keep track of, and follow through on, multiple situations or issues at a time
• Strong written and verbal skills
• Ability to be flexible, learn quickly and adapt to change