Position: Banking Sr. Customer Service Representative

Location: Honolulu OR Kaimuki, Oahu, HI

Experience: Previous Banking experience required; Minimum three years' experience in a banking call center environment desired; Five years' experience with PCs with a strong computer aptitude

Education: High school diploma or general education degree (GED)

Type: Full-time, Direct Hire

Schedule: Day Shift; Monday to Friday, 8am to 5pm

Pay: $29.04/hour

Staffing Solutions of Hawaii is seeking Banking Senior Customer Service Representatives to join our growing and dynamic team!

The Senior Customer Care Representative serves as a primary contact for customers calling or emailing the bank Retail Call Center. The Senior CSR III will provide exceptional service and efficient expertise regarding consumer and business products including Online Banking tools. In addition, the Senior CSR III will handle escalated and complex calls and may be asked to assist training new team members.

Job Description:

• Provide exceptional service by being professional, efficient, and projecting a positive attitude. Take personal ownership of a call from start through resolution
• Manage complex, difficult situations to a satisfactory, memorable solution. Works to favorably resolve escalated calls referred from Customer Care Representatives I or II
• Maintain effective communications and positive working relationships with customers, managers, and co-workers
• Contribute positively to call center goals by meeting/exceeding the department's call standards
• Assist customers with retail bank product information. Cross-sell bank products and services ensuring recommended products meet the needs of the customer. Make referrals to other business units. Meet/exceed referral goals
• Provide instruction and support to customers for Personal and Business Online Banking tools
• Understand and maintain a thorough knowledge of bank products, policies and procedures and a general understanding of federal and state regulations which govern institutions
• Work with and protect highly confidential information, maintain accurate records and complete tasks according to timelines. Process teller functions using system tools (no cash handling)
• Work independently and make independent decisions within bank policy and procedures

Position Requirements:

• Excellent customer service and communication skills, both verbal and written. Demonstrated product sales/referral success
• Unquestionable integrity and demonstrated ability to maintain confidentiality in handling sensitive and private information
• Ability to operate basic office equipment (fax, copier, etc.)
• Demonstrated desire and ability to work as part of a team and with people of diverse backgrounds. Ability to work cooperatively with and maintain effective communication and working relationships with co-workers and managers
• Ability to make decisions, research and solve problems, work independently, and manage multiple priorities
• Excellent organizational skills, attention to detail, ability to meet deadlines, and work under pressure
• Ability to accept and facilitate change, caused by customer demand, company needs or regulatory requirements
• Flexibility in work schedule and regular and punctual attendance required. This position may require overtime as determined by management

Staffing Solutions of Hawaii does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow.

Staffing Solutions of Hawaii is part of Array Corporation, the leading technology-enabled enterprise staffing organization whose mission is to help YOU TAKE CHARGE OF YOUR CAREER.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#pando #high #SSOH